Customer Service Manager

SHAKIRA TOOMER

***-** *** **** ********** Jamaica, NY 11435

H: 718-***-**** M: 718-***-**** E:**************@*****.***

OBJECTIVE: Detail-oriented student with strong interpersonal skills and the ability to learn concepts quickly, looking to expand my work experience.

HIGHLIGHTS:

Analytical problem solver; presentation Skills; exceptional customer service skills; team building expert; great interpersonal skills; MS Office Certification

EDUCATION:

Richmond Hill High School Richmond Hill, NY

HS Diploma 2009-2013

EXPERIENCE:

College Point Multiplex Cinemas Flushing,NY

Cashier 6/2013-Present

• Answer customers' questions regarding products, prices and availability.

• Efficiently meet customer needs and effectively resolve food or service issues.

• Maintain friendly and professional customer interactions.

• Train new employees

• Closely follow standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.

• Up-sell additional menu items, beverages and desserts to increase restaurant profits.

• Master Point of Sale (POS) computer system for automated order taking.

Model Talent Development Elmhurst, NY

Talent Scout/Manager 6/2012-2/2013

• Managed employees in scouting for potential talent such as dancing, singing, acting.

• Scheduled an average of 8 appointments per week.

• Conducted trainings for new employees and interviewed potential employees

• Handled payroll and prepared schedules for employees based upon availability

• Motivated employees to gain leads to help meet daily quotas.

References Upon Request

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