Customer Service Microsoft Office

Kecil Elbourne

**** ******* ****, ***********, ** 20783

Telephone: 202-***-**** (Cell)

Email: **********@*****.***

Professional Profile

A business oriented individual with exceptional customer service skills. Takes pride in having a strong work ethic with a drive to achieve goals in life and in business. A team player with effective communication and interpersonal skills. Self-motivated and willing to take the initiative to move projects forward. Able to maintain focus in a fast-paced environment. Excellent skills in persuading others, resolving conflict and creating positive work environments. A quick learner with who can deploy critical thinking skills to make sound decisions. Positive, honest and dependable individual with a friendly attitude.

Objective

Looking to use my consumer awareness and business knowledge in a professional capacity with potential for professional growth and development. Keen on providing service that will foster a positive and supportive environment to advance an organization.

Career Summary

2010 - Present

Cashier - Barefeet Shoes

Working to increase store profitability by addressing and resolving customer queries in a helpful and timely manner while ensuring positive customer experiences

Pinpointing customer needs and directing them to appropriate product or services

Training new customer service associates on procedures and practices that align with the company brand

Balancing daily sales transactions and cash records

2009 - 2010

Clerical Assistant - Inland Revenue Division of Trinidad and Tobago

Supported and served customers by assisting with queries and tax needs

Prepared customer receipts for land and building taxes

Completed duties such as data entry and document filing in a proficient manner

2008 - 2009

Clerical Assistant - Ministry of Public Utilities and Electrical Inspectorate

Prepared work cards, workmen licenses and maintained accurate and complete client records

Performed data entry for records upkeep and provided ongoing customer service and support

Managed administrative duties such as answering phone calls, printing and photocopying

Education and Qualifications

Associate’s Degree:

Applied Science - Business Administration Kaplan University/3.93 GPA (2016)

Diploma:

High School - Arima Government Secondary School (2008)

Examinations:

Principles of Business, Spanish, English, Economics, Human and Social Biology - Caribbean Examinations Council (2008)

Awards and Recognition

GPA Honorary Certificates: President’s List/Dean’s List - Kaplan University

Certificate of Achievement: Young Leaders Club

Key Skills

Professional:

Communication Skills, Point of Sales Systems, Management Strategy Implementation

I.T.:

Proficient in Microsoft Office Suite, including Excel, Word and PowerPoint

Languages:

Fluent English, Basic Spanish

Contact this candidate