Manager Customer Service
Resume:
CURRICULUM
VITAE
Of
BUYISILE
HAPPINESS
MDLULI
National Diploma- Business Administration in Accounting
National Certificate- Business Administration Service in Financial
National Higher Certificate OD ETDP ( Occupationally Directed Education, Training And Development Practices)
Motivation/covering application
I take pleasure in applying for this position in your organization. It would be my pleasure to contribute towards developing and working for this company. I am eager to leverage my academic skills of and personaction lity to contribute to your organization.
I have acquired skills and abilities that is highly relevant to this position in the form of my solid work experience in the corporate, education and skills development sector which is highly relevant to this position. Due to the nature of this work I am extremely hardworking and committed.
My skills coupled with my experience, compassion and enthusiasm makes me the unique candidate for this job.
I am an active team player who is able to work effectively with senior management and co-workers as I have excellent communication skills and good decision making abilities.
I also have a flair for accounting and education, training and development respectively. I will Work effortfully to endorse the company and their academics/ work ethic to ensure that the company is held in a high regard for academic literature, training and development and communication for individuals representing the company.
Personal Details
Name: Buyisile Happiness
Surname: Mdluli
Residential: 54 St Georges Street
Strathdon Flat No 49
Durban 4000
Telephone details: 072-****-***/ 072-****-***
E-mail: ***********@*****.*** Date of Birth: 17-11-1988
Identity no: 881**********
Marital status: Single
Children: None
Race: African
Sex: Female
Nationality: South African
Languages: English, Zulu, IsiXhosa
Health: Excellent
Hobbies: Reading and Writing
Criminal Offences: None
Education
Scholastic
Secondary school attended: Rise and Learn School
Highest standard passed: Matric
Year Obtained: 2004
Subjects: English, IsiZulu, Biology, Agriculture and Geography
Tertiary
Institution : PC Training and Business College
Qualification: National Diploma- Business Administration (2 Year) 2006-2007
Year Obtained: 2007
First Year Subjects Passed:
Life Skills
Accounting
Economics
Entrepreneurship
End User Computing
Business Communication
Information Systems
Founding Programme
Second Year Subjects Passed:
Accounting
Business Management
Business Statistics
Commercial Law
Information Systems
Industries Psychology
Total Management
Institution : PC Training and Business College
Qualification: National Certificate- Business Administration Service (1Year) 2005
Year Obtained: 2005
First Year Subjects Passed:
Financial Literacy
Business Administration
Customer Service
Communication
Mathematical Literacy
Organization Ethics
Time Management
Institution : PC Training and Business College
Qualification: National Higher Certificate OD ETDP ( Occupationally Directed Education, Training And Development Practices) (1Year) 2012-2013
-Learnership Programme
Year Obtained: 2013
(KINDLY NOTE THAT I AM AWAITINING MY OD ETDP CERTIFICATION FROM SETA AND THE INSTITUTION. ONCE RECEIVED AN APPLICATION FOR MY REGISTRATRATION AS A MODERARATOR AND ASSESSOR WILL BE IN PROCESS. You are most welcome to contact the institution for verification/ confirmation Mrs Sholina Durga (Director, Pc Training and Business College
031-******* – Extension 2027 or Mrs kerusha Reddy (od etdp administrator) extension 2132)
WORK EXPERIENCE
Name of the company: Bayside. Hotel
- PC Training and Business College
(1August2012-31 July 2013)
OD ETDP L5 Learnership (1 year)
ACADEMIC
Assisted in INSETA verification
OD ETDP academic administration
Assisted assessors for scrutiny of NYC candidates and addressed the non competence accordingly
OD ETDP academic administration
MARKETING
Provided new learner counseling, support and enrollment
Attended career expos for learner enrollment and marketing of the pc training and business college brand
Assisted learners in bursary applications and enrollment
Telephonic follow ups on potential enrollments
ADMINISTRATION
Manning of the switchboard
Reception duties
Filing and stowing
E-mailing, faxing, scanning and sorting of mail
Issuing learning payment forms
Assisted learners and parents on any queries
Name Of Company: Stanger Hospital (2008 march - December)
Position: Accountant Revenue Assistant
Duties And Responsibilities: Assisted The Accountant With All Finance Associated Materials.
Reason For Leaving: End Of Working Contract
Contact Person: Mrs Heyneke – 032-***-****
Position: Supervisor
Name Of Company: National Youth Development Agency (Mandeni Municipality) (2009 June- December)
Position: Youth Advisor
Reason For Leaving: End Of Working Contract
Contact Person: Bheki Ndlovu – 032-***-****/ 076-***-****
Position: Outreach Officer
Name Of Company: Zethembe Business Development Company (2010 March – October 2010)
Position: Administrative Clerk
Duties And Responsibilities: Filing, Data Capturing, Reception, Assisted In Paying Of Workers, Customer Services To Clients
Reason For Leaving: End Of Working Contract (temporary fill in postion)
Contact Person: Brian Mzimela – 072-***-****
Position: Manager
Name Of Company: Vodacom (2011 August – January 2012)
Position: Sales And Marketing
Duties And Responsibilities: To Promote A Bank Account, Encourage Sim Card Sales, Marketing Of The Vodacom Brand, Field Sales And Marketing, Providing Content And Usage Guidance To Clients.
Reason For Leaving: End Of Working Contract
Contact Person: Sandile Mchunu – 079-***-****
Position: Manager
Name Of Company: Outdoors Team Company (2011 February – July)
Position: Instructor
Duties And Responsibilities: Assisted In Youth Development Programmes, Promoting And Participating In Youth Recreational Activities To Aid Social Development, Promoting The Benefits Of Recycling, Educating Youth On Arts And Crafts And Guiding Youth With Activities.
Reason For Leaving: End Of Working Contract
Contact Person: Fani Shange – 031-***-****/ 073-***-****
Position: Manager
References;
NAME
RELATION
CONTACT
MR INDUR RAMBALIE
ACADEMIC MANAGER- PC TRAINING AND BUSINESS COLLEGE
BHEKI NDLOVU
OUTREACH OFFICER- MANDENI MUNICIPALITY
032-***-****/ 072 834 888
RIVASH DAVNARAYAN
FRIEND
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