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Customer Service Technician

Location:
Arlington Heights, IL
Posted:
September 14, 2015

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Resume:

William Struck

*** *. ***** **. **** 847-***-****

Palatine, IL. 60074 Email acrowe@r.postjobfree.com

PROFILE

Professional Automotive Service Technician / Service Advisor with the motivation, desire, knowledge, and skills required to diagnose and repair malfunctions in complete mechanical systems.

EDUCATION

Universal Technical Institute (UTI) –Glendale Heights, IL Diploma May 25, 2012

Automotive Technology training included 1,530 hours in the following subjects:

Courses:

Automotive Engines & Repair

Automotive Power Trains

Professional Applications

Power & Performance IA

Brakes

Advanced Diagnostic Systems

Power & Performance IB

Climate Control

Automotive Undercar

Power & Performance II

Automatic Transmission

Professional Service Writing

Fuel & Ignition Systems

Electronic Fundamentals

Electronic Diagnostics

Drivability & Emissions

Electronic Technology

Professional Home Inspection Institute, Chicago, IL Home Inspection 2004 2005

Palomar College, San Marcos, CA Computer Science 1993 1995

Hoffman Estates High School, Hoffman Estates, IL Diploma Graduated June 1988

AWARDS & CERTIFICATIONS

UTI Student of the Course: Automotive Engines & Repair

All Data Certification

Certification EPA 609

MILITARY

U.S. Marine Corps Rank: E4 – Corporal Dates: 01/89 – 01/93 Discharge Status: Honorable

Awards: Rifle Expert Badge (3x), Sea Service Deployment Ribbon (with 1 Star), Combat Action Ribbon, Kuwait Liberation Medal, Southwest Asia Service Medal ( with 2 Stars), Pistol Expert Badge, National Defense Service Medal, Letter of Appreciation, Good Conduct Medal

EMPLOYMENT

Wittenstein, Bartlett, IL Electrical/Mechanical Service Technician 07/12 Present

Repaired planetary gearboxes from various types of machines ranging from industrial packaging to rollercoasters

Evaluate gearboxes to find out the reason for failure and then contact customer via email for the cost of repair and finds of the evaluation

Walsh Construction, Chicago, IL Survey Technician 07/07 12/10

Measured Precise Locations for Geodetic Baselines and Permanent Structures Using a Combination of Tools

Contributed Surveying Knowledge for Under-Drain Structures and Pipes as Well as Airway Lighting, Landing Strips, and Shoulders Among Other Structures

Maintained a Clean and Safe Work Environment

Smith Engineering, Yorkville, IL Survey Technician 03/06 06/07

Applied Precision Engineering Principles for Locating and Laying Out New Subdivision Construction

Maintained a Clean and Safe Work Environment

American Surveying Consultant, Chicago, IL Survey Technician 07/02 03/06

Executed Boundary and Topographic Surveying for Pre-Construction Sites

Performed Underground Utility Locating and Excavation Via Hydrovac

Utilized GPS for General Locating and Measurement

Maintained a Clean and Safe Work Environment

U-Haul, Oceanside, CA General Manager 03/94 07/00

Managed the Training, Scheduling, and Payroll for a 10 Person Team

Provided Quality Customer Service for 100-150 Customers Per Day

Maintained a Clean and Safe Work Environment

United States Marine Corp, Camp Pendleton, CA Communications/Radio Operator 1989 1993

Set-Up RF, VHF, and UHF Radios for On-Base Communications

Operated Encryption/Decryption Equipment in Remote Marine Batteries, Divisions, and Air Support

ADDITIONAL SKILLS

Computer Hardware Installation & Configuration Experience

Proficient in MS Office Suite

General Vehicle Servicing Experience

Customer Service Experience

Military Experience



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