Front desk receptionist for a team of doctors
Resume:
JACQUELINE ZIEGLER
COLUMBIA PA 17512
****@*******.***
717-***-**** (h)
717-***-**** (c)
Education:
Hempfield High School graduate with High Honors
Experience:
2010-2011 Columbia Eye Care
Dr. Katherine Collins
Columbia PA 17512
JOB DUTIES: Performed eye exams
Front desk work
1986-2007 Mastropietro Family Practice & Internal Medicine
Lancaster, PA 17603
JOB DUTIES: Front office team leader of fast paced environment.
Served as liason with nursing supervisor and office staff.
Helped design and implement new office location and phone system.
Explained bills to patients and help set up payment plans.
Excellent patient communication skills.
References:
Mastropietro Family Practice
Jennifer Wilhelm 203-9127
Columbia Eye Care
Dr. Katherine Collins 684-2979
McCarty/Mukie Seal Coating
Terry McCarty, Owner 684-2799
FRONT DESK SUPERVISOR
As a front desk supervisor, I was responsible for the following duties: Overseeing the daily work of the receptionists, file clerks and transcriptionists to ensure smooth efficient operation of the office; to ensure that patient appointments, concerns and questions are dealt with in a timely, courteous manner; to see that patient bills and insurance claims are sent in a timely manner; to exercise clear communication between staff and patients regarding appointments.
Additional Job Duties
1.Assist in hiring personnel.
2.Train and supervise staff.
3.Provide input for performance evaluations.
4.Institute disciplinary actions.
5.Prepare work schedule and job assignments.
6.Prepare the patient appointment schedule based on the type of appointment.
7.Oversee the adjustment of established patient appointment schedule in cooperation with the nurse manager and physicians.
8.Memo physicians to changes in their schedule.
9.Verify coverage with insurance companies. Inform patients what their responsibilities are and establish payment plans.
10.Answer patient questions regarding their bills.
11.Prepare and deliver bank deposits.
12.Ensure credit card payments are properly credited to the office account.
13.Order office supplies.
14.Ensure proper procedures are followed regarding patient information.
15.Attend staff meetings and training seminars.
16.Perform any and all related work as assigned.
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