Administrative Assistant Customer Service
Resume:
Brianna Thompkins
ADMINISTRATIVE ASSISTANT/ OFFICE MANAGER
Organized, hard-working and personable with 13 years of customer service/front office experience and increasingly responsible decision-making experience. Team player with strong morale and motivational skills; proven ability to communicate effectively with individuals on all levels.
WORK EXPERIENCE
OFFICE MANAGER,
LEAD CONTRACT/ BID COORDINATOR
Superior Mortgage Services, Inc
Chester, VA - September 2005 to October 2011
Hampton, VA – November 2011 to February 2014
Served as the principal Administrative Assistant, leading a team of 7 office personnel. Trusted and respected to have the overall responsibility for independently handling all administrative functions to include dealing directly with national clients such as Countrywide, Fidelity National Field Services, Safeguard Properties, First American Field Services, Sun Trust and Wells Fargo in the process of preparing homes for foreclosure and submitting to the office of Housing Urban Development (HUD). Worked closely with these companies and others in the acceptance and processing of bids. Prepared completion reports to include invoicing and tracking payments received. Assigned to represent the company annually at National Conferences.
ADMINISTRATIVE ASSISTANT
Select Field Services, Inc
Chesapeake, VA - September 2002 to August 2005
(757) 547- 9955
Provided daily administrative duties to owner of company and all office and field personnel. In this position supervised six personnel on a daily basis in completion of their assigned contracted accounts. Oversaw the preparation of their payroll and kept an accounting system of all monthly earnings.
EDUCATION
Tidewater Community College, 2003-2005
Focus on Business Management
SKILLS
Microsoft Office Suite, type 67 words per minute, experience with multi-line phone system, excellent communication skills; both written and oral.
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