Executive Assistant Customer Service
Resume:
Theresa Flanagan
***** *. ******** **. ********, AZ 85338
*****************@*****.***
Objective
I am an executive assistant with 20 plus years experience supporting C-level and higher executives. I am looking to continue working in a corporate environment.
Skills
Microsoft Word, PowerPoint, Outlook, Excel
Lotus Symphony
Lotus Communities
Worldwide Expense Reporting
Online Travel Reservations
Bond Procurement
Database Management
CIBT
Education
Kean College, Union, NJ
May 1988
BS in Business Management
Brookedale College, Lincroft, NJ
May 1995
Associate in Applied Science in Paralegal Technology
Experience
IBM, Phoenix, AZ
Executive Assistant
12/1999 - 3/2015
Assistant to the Vice President / Senior Location Executive of the IBM Phoenix Site,
Vice President of Global Education and Vice President and Partner of IBM Sales and Distribution.
Prepared spreadsheets /PowerPoint presentations
Heavy calendaring
Extensive domestic and international travel
Passport and Visa processing
Credit card reconciliations
Internal and external event planning
IBM, Cranford, NJ
Customer Service Representative-A/R
5/1996 - 12/1999
Collected over a million dollars in revenue monthly for Retail/ Distribution Industry.
My account set included: Pepsi Cola Corp., Woolworth-Footlocker Corp. and Avon Products.
Worked with IBM Marketing Team to ensure customer satisfaction to clients with service and delivery of the IBM products.
Law Office of Robert Brown, Old Bridge, NJ
Paralegal
9/1995 – 12/1995
Prepared HUD Statements and property closing documents
Received final tax statement from the city
Went to the closings for attorney with all the prepared documents
Rent A Center, Perth Amboy, NJ
Assistant Manager
4/1992 – 9/1993
Supervised the sale of merchandise
Purchased merchandise from warehouse and distribution center
Setup service calls and deliveries
Handled collections on past due accounts
Avis Rent A Car, Newark Airport, NJ
Operation Manager
12/1988 – 7/1991
I was responsible for a staff of 45 employees and the operation of a $50,000 a day business.
Reviewed hourly inventory reports
Organized weekly employees work schedules
Screened and interview prospective employees
Reviewed monthly profit and loss statements
Controlled daily cash distribution
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