administrative

L. Nicole. Brooks

*** ******** *** . ******, **. 30263 (Tel) 678-***-**** email: **********@*****.*** Objective

I seek a position in office management and customer service, which will enable me to contribute to the development of your organization. In addition I will be given the opportunity for self development.

Profile and Skills

Self- motivated

Friendly and personable

Energy and drive

Adaptable and quick to learn

Sales skills

Cashiering/cash handling skills

Excellent customer service

Great written and verbal skills

Highly computer literate

Excellent typing skills

Great filing skills

Great organizing skills

Great team player

Problem solving

Work exper ience

Ashley Furniture, Buckhead, GA (11/2014 to 9/2015) Office Manager

Managed and directed all office processes, including sales, paperwork flow, staffing, and basic accounting.

Communicated system performance data and analyses to Store manager and other department managers

Provided leadership and supervision to the Office Lead, and Customer Service Representatives. Ashley Furniture, Newnan GA ( 5/2010 to 11/2014)

Office Lead

Entered sales orders and process payment, completed and balanced daily cash sales reports Reviewed and process credit applications

Assisted with office opening and closing procedures Ashley Furniture, Newnan, GA ( 4/2010 to 5/2010)

Customer Service Representative

Performed cashier duties of sales order entry and payment processing Handled customer inquiries on sales, billing, and delivery dates Separated and filed paperwork in proper locations. HOV Services, Newnan GA. (07/2008 to 4/2010)

Medical Claims Processor

Electronically processed and stored medical insurance claims from a wide range of hospitals and medical offices.

Utilized various office equipment including fax, copier and others. The Home Depot, Newnan GA (02/2006 to 08/2008)

Customer Service Rep.

Delivered efficient and effective customer service to all clients in an excellent manner Listened closely to customer complaints and take necessary action or liaise with management for a resolution.

Handled all cash, credit cards and deposit transactions Cross-soldl company products and services

Lasan, Newnan, GA (09/05to 12/05)

Document Sor ter

Sorted all company business documents, to enable processing. Delivered efficient service to all internal and external customers. Education

Dawson Street Christian Academy, La Grange, GA. – 1997

High School Diploma

West Georgia Technical College, LaGrange, GA – 2003-2004

Medical Coding

Keiser College, Ft. Lauderdale, FL. – 2005-2006

Stratford Career Institute, Champlain, NY 2006-2007

Paralegal Studies

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