Quality Assurance, Senior Manager

KIMBERLY A. TURNER

Foothill Ranch, California

949-***-**** *****@***.***

QUALITY ASSURANCE LEADERSHIP AND PROGRAM MANAGEMENT

Hands-on, performance driven Quality Assurance and Program Manager with extensive senior leadership experience contributing to advanced corporate performance through skillful alignment of personnel and technical resources with corporate objectives. Adept at elevating organizational productivity, efficiency, and financial performance through skillful product development, implementation, and management.

Innovative problem solver, forward thinker, team leader and communicator with proven track record of maximizing resources, streamlining production, and adapting to changing environments.

Reputable for thoroughness, follow-up and keeping projects on track through strategic allocation of human/material resources.

Team builder focused on the continuous delivery of top quality products/services.

Quality Assurance Management Project & Program Management Operations Management Develop and Manage Teams Offshore Customer Experience Critical Thinking Negotiations

New Product Rollout Change Control Strategic and Tactical Planning

Team Leadership Motivation Risk Management Creative Problem Solving

Process Reengineering/Improvement Excellent Communication and Presentation Skills

PROFESSIONAL EXPERIENCE

WESTERN DIGITAL, Irvine, California • 2008-Present

Provider of cost-effective solutions for the collection, management, protection and use of digital information and video and audio content. A leading global maker of hard drives and storage.

Senior Manager, Platform Engineering – Quality Assurance and User Acceptance

Responsible for providing quality assurance on WD’s Branded Products, consisting of direct and network attached storage devices, media products, associated content and other devices. Testing focus is usability and functional in orientation and includes UI, API, mobile and web based products.

Specific Accomplishments:

Grew and managed a team of up to 30 platform test engineers and technicians, with a high retention rate.

Implemented User Experience Research into the Design and Development process (using various qualitative methods) that changed the culture at WD to ensure that early customer feedback was essential to the flow of the UI and interaction with the solution overall.

Created a Best-In-Class Beta System, with a 7000 world-wide strong Beta Participant Database, that enables ease of specific recruitment, communication, bug tracking and overall management of the quantitative feedback. Provide metrics from the Beta programs for net promoter scores, customer interest and satisfaction.

Championed and satisfied the need for security testing on the network devices as well a small automation team for our Desktop Client Apps.

Accountable for testing device hardware, software, and firmware along with 3rd party compatibility of other hardware and software products being sold and used in the field.

Responsible for being the final gate-keeper on all integrated products and update releases.

Provide additional assistance to Technical Support and other internal customers by conducting training, escalation aid, testing for units distributed to reviewers, factory tools testing for manufacturing use, localization verification and technical publications.

Coordinate work when required for augmented test coverage with outside test houses for wifi certifications, security/network penetration, fast & gigabit Ethernet, etc. Continued…

KIMBERLY A. TURNER • Page 2 • *****@***.***

Established a lab where testing could be done on all products interconnected - mirroring various consumer and commercial environments as well as a usability lab in 2 locations.

Drove the company to launch a community forum for feedback, feature requests and an avenue to get product data and key knowledge base articles published.

Supported movement from manual updates available on-line to push/pull automatic updates with appropriate product messaging.

SAGE SOFTWARE, Irvine, California 1997-2008

Billion dollar provider of business management software and services to small and medium-sized businesses (SMBs), supporting 2.8 million+ customers in the U.S. and Canada.

Program Management Office, R&D and Offshore Solutions Sourcing Management (2006-2008)

Promoted to drive enhancements in operational performance as part of senior development team. Oversee and support 2 ERP business management software lines (MAS 90/200 and MAS 500). Developed and manage a team of 23 offshore resources. Mentor and coach teams in the states and overseas in Agile and Scrum development methodologies. Facilitate short and long term project and program planning and reallocated resources as necessary. Spearheaded beta, launch, operation reviews, and sprint meetings. Monitor and implemented dashboards, communication sites, project health, risk assessment, reallocated resources and mitigation plans. Deliver weekly, monthly and quarterly performance/status reviews for senior management. Ensure continuous delivery of top quality products/services and enforced compliance with corporate standards, regulations, and benchmarks. Committee member for better tools and usability champion.

Specific Accomplishments:

Star Program Manager in a complex role.

Development of Offshore Development Center, enabling team to have the resources needed to deliver software ahead of schedule and meet customer expectations.

Spearheaded regression team to improve quality going forward and provide improved and consistent testing coverage through SILK automation.

Supported department in rolling out SCRUM practices, manage projects as a Scrum Master.

Champion training required for staff to succeed.

Serve instrumental role as member of product certification board, creating new release program documents and securing approval from cross functional teams.

Provide management and support to Quality Assurance teams to deliver outstanding products.

SAGE SOFTWARE, Principal Test Engineer (1997-2006)

Quality Assurance Module Owner for several pieces in Sage’s MAS 90, MAS 200 and MAS 200 for SQL products. Resident expert on many features. Execute functional, application, regression and performance tests for software releases. Disseminate module information to others of the team. Participate in the Design Review Process, review specifications and attending spec reviews. Write test plans and cases as well as creating test data and writing test standards and procedures. Proficient with misc. defect tracking tools. Review and approve test cases written by others. Write clear and precise defect reports as required for identified bugs and new functionality. Address issues brought to my attention by the Customer Support group to determine the validity of the reported bugs. Responsible for the implementation of coverage on automated testing tool. Responsible for writing the module “read me” files for the new releases. Supervise other testers working on modules under my ownership. Ultimately responsible for deciding whether or not the product is ready for shipment.

Specific Accomplishments:

Consistently delivered software that was 95-98% free of defects.

Started a help desk between QA and Customer Support to drive better relations between depts.

Team lead on service update testing and delivery.

Challenged to serve on the first Agile Development team. Continued…

KIMBERLY A. TURNER Page 3 *****@***.***

ADDITIONAL EXPERIENCE

Currently volunteer as a crisis counselor at Saddleback Church

Test, for fun, with uTest/Applause

QA CONTRACTOR, part-time, for WebVisible

WESTERN FINANCIAL SAVINGS BANK, Operations Manager, Asst. VP

FIRST INTERSTATE BANK, Loan Officer

EDUCATION

MBA in Business/Executive Management

Century University, Albuquerque, NM

Bachelors of Science

Century University, Albuquerque, NM

PROFESSIONAL DEVELOPMENT

UC Irvine Certification in Software Engineering American Society for Quality (ASQ) Certified Software Quality Engineer (CSQE) ASQ member Certified User Experience Researcher

Nielsen and Normal Group Project Management Institute (PMI) member

Affiliated with So. California Quality Assurance Association (SCQAA) Certified SCRUM Master

SILK & TMX automation Developing Others for High Performance

ISO Leadership

Note: Professional References available on request

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