Customer Service Representative

Karla Sotelo

Cellphone: 832-***-****

*************@*****.***

**** ***** **** **.

Houston, TX 77014

Objective: To be an administrative assistant/customer service representative at an organization where my skills and experience will be used. And also use the precise responsibilities that come with the job to instigate me to perform better.

Personality Traits:

-Persuasive, warm, friendly & engaging personality

-Outstanding loyalty & commitment to the customers

-Ability to multitask, work hard & smart

-High customer service abilities & instincts

-Strong organizational & problem solving skills

Work Experience:

-Cashier, Jack in the Box (2010-2015)

-Checking the daily cash balance

-Balancing the daily account at the end of each day

-Interacting with the customers that come to the counter.

-Solving all their cash related queries

-Checking for the price of products and any discounts or offers

-Receiving coupons and deducting the said amount from the customers

-Organizing all the work they do and maintaining the account records

-Reporting discrepancies they find within the accounts to their superior

Receptionist, Aztek Glass (2013-2014)

-Communication of messages, receiving phone calls, transferring calls, using judgment calls regarding nature of business & urgency of situation

-Front desk receptionist, which translated to being the first person to come in contact with clients & customers

-Greeting customers & answering there queries in a courteous manner

-Data entry duties depending on the task set

-Assisting the office maintenance team in organization and repair of office equipment

Computer Skills:

-Savvy (MS-Word, PowerPoint, MS Excel, Quick Books) Internet Concepts, MS-Access

Education:

Westfield High school (2009-2012)

Southwest Academy GED (Jan. 2014)

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