Project Manager Customer Service

KAREN SINGH

***C Merrimon Ave, ***, Asheville, NC 28804

828-***-**** **********@*****.***

I want to be a Freight Broker Agent.

Knowledge, Skills and Abilities:

Able to work independently, reliable, self-sufficient.

Detail oriented and organized.

Ability to research, analyze, and evaluate information and multi task, as needed.

Good verbal, written and interpersonal skills.

Team Player.

Proficiency with Microsoft Office, Word, Excel, Power Point, Project

Experience working in manufacturing, warehousing, distribution and logistics

Previous business owner with home office, computer, fax, scanner,printer, telephone

INDEPENDENT SALES AGENT, April 2014- Present, Insurance Sales

Sale of term and whole life insurance to individuals and families for family protection and wealth management, retirement planning and final expense. Call leads to set appointments. Meet with client to determine needs and explain products. Field underwriting. Submit application and premium to carrier. Deliver contract to client.

PRODUCTION SCHEDULER, GST-Global Science and Technology, Nov 2011 – March 2014 Responsible for development and maintenance of the production schedule. Created and maintained the project schedules. Established work breakdown structures, timeline, milestones and resource loading. Tracked progress of scheduled project tasks, reported deliverable status, risks, issues and delays. Escalated as necessary to appropriate team members and stakeholders. Tracked project budget against actual cost information. Reviewed utilization and tracked actual to forecasted utilization. Worked with project team for risk/issue management, quality assurance and change management. Maintained communication with departments. Data analysis. Issues identification and propose solutions for resolution.

PROJECT MANAGER, Business Owner, ARC Services SE, LLC, 2001-2011

Responsible for project status from start through completion of project. Acted as primary customer contact throughout the project. Maintained communication between client senior management, project team and technical support staff. Estimated job cost, resource requirements, staffing requirements, duration and budget. Created project schedule. Maintained inventory. Monitored project status, risk budget, and billing through completion of the project.

PROJECT MANAGER-PROFESSIONAL SERVICES, Tecsys Corporation, 1999-2001

Responsible for implementation of software solutions, project management, consulting, and budget. Conducted project kick-off, acquired, developed and supervised project team, developed and maintained project plan, maintained communication with client sponsor, management, functional managers and project team, facilitated process mapping, participated in design sessions, identified gaps and proposed solutions, coordinated design and testing of modifications and conversion programs with technical support team, coordinated data conversion activities, scheduled user training, go-live activities and cutover, conducted audit following go-live and provided on-going account management.

Sr. PROJECT MANAGER, Marcam Solution, 1991-1999

Responsible for consulting and training during the implementation of ERP/supply chain software at client site. Managed multi-site software implementation projects for process manufacturers. Conducted training for internal consultants, European and Asian affiliates and clients. Used Best Practices, ISO and Lean Manufacturing practices in DOD and FDA regulated industries. Supported batch and continuous production processes, (food, chemicals and pharmaceuticals) for regulated industries and consumer products manufactures.

LOGISTICS ANALYST, Solo Cup, 1989-1991

Responsible for creating truckloads of inventory to be transported from manufacturing plants to distribution centers throughout the country. Build, schedule and track customer shipments.

Schedule and track delivery of overseas shipments. Track release from customs. Track rail transportation from release at Long Beach port of entry through delivery to distribution center. Schedule truck carriers to pick up and deliver loads. Build contracted number of truck loads per week from manufacturing plants to DCs.

Troubleshoot problems and resolve issues. Identify problems and escalate appropriately. Generate and distribute reports. Maintain a high level of customer satisfaction.

Collaborate with cross functional departments including customer service, planning, warehousing, accounting, pricing and sales.

APPLICATION CONSULTANT, ASK Computer Systems, 1982-1989

Responsible for technical consulting, training, implementation and client go-live support for software implementations. Supported discrete, repetitive and job shop production processes.

MATERIALS/LOGITICS ANAYST, Hunter Fan, Memphis, TN 1979-1982

Manage production and finished good planning, scheduling, inventory.

Create and maintain master schedule to establish sequence, finished good quantities and lead-times to meet shipping dates based on sales forecasts and customer orders.

Analyze production requirements based on manufacturing process specifications and plant capacity, inventory, tools, and human resource requirements.

Plan and schedule workflow for each department and operation according to established manufacturing processes and lead times.

Plan production and work flow.

Confer with department supervisors to determine status of assigned projects.

Expedite operations that delay schedule and alter schedules to meet unforeseen conditions.

Oversee cycle counting program.

Prepare production and status reports.

Maintain proper inventory level of raw and in-process material inventory

Prepare lists of required materials, tools, and equipment.

Prepare purchase orders to obtain materials, tools, and equipment.

Participate in the implementation project for new software system.

Plan and schedule $13 million per month purchases and sub assembly inventory and $350 million annual finished goods inventory.

Supervise two Material Planners and two cycle counters

Education and Training

B.A., Business and Management, Northeastern Illinois University; Chicago, IL

Graduated with honors.

Certifications and Professional Affiliations

CPIM- Certified in Production and Inventory Management- by APICS- American Production and Inventory Control Society

PMP- certificate - Project Management Professional from PSIPM

NC Insurances Licenses- Life, Accident and Health, Medicare Supplements

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