Post Job Free

Resume

Sign in

Customer Service Six Sigma

Location:
Chattanooga, TN
Salary:
75000-90000
Posted:
September 14, 2015

Contact this candidate

Resume:

PROFILE

ASQ Certified Six Sigma Black Belt, Master in Chemical Engineering, Master in Business Administration, TVA Qualified Root Cause Analyst and proficient at Minitab and Microsoft Excel.

Extensive experience in Lean Six Sigma methodology. Excellent record of success in process and quality improvements, and aligning existing & new processes using Lean and Six Sigma tools. Experienced in project management, change management, assessments, performance management of programs and processes, root cause Analysis and leadership skills with the ability to work on multiple projects.

EXPERIENCE

TVA Nuclear Plant, 2009- Oct 2014

Tennessee Valley Authority (TVA) operates public power system and supplies power for eight states

Project Manager, TVA WBN& SQN April 2014-Oct 2014

Managing Harris Communication Radio Project

Process Improvement Engineer, TVA SQN, Soddy Daisy, TN Oct 2011-May 2013

•Provided governance and oversight of corrective action program elements & led teams to perform Root Cause analysis and develop corrective actions

•Performed Focused and Self Assessments for different programs to identify Opportunities and Areas for Improvement

Project Manager, TVA BLN, Hollywood, Alabama April 2010-June 2011

• Developed, established, & tracked Performance Indicators & dashboard Metrics for multi million dollar projects, & provided quarterly Integrated Trend Report for the Projects

•Performed Analysis using Six Sigma tools and statistical software, identified and managed process improvement projects to address existing performance gaps

•Developed Monthly and Quarterly Site & Executive Performance Management Review Packages

Modification Field Engineer, TVA SQN, Soddy Daisy, TN Oct 2009- Jan 2010

•Reduced the backlog of corrective action planning for the Corrective Action program to below target value during refueling outage and assisted in developing apparent cause and root cause analysis.

Sonoco Products, SC, OH and TN Operations 1998-2009

Sonoco is a global supplier of industrial and consumer packaging and a provider of innovative packaging solutions.

Regional Six Sigma Black Belt 2006 – 2009

•Supported divisional initiatives with leading the teams to execute and sustain continuous process and quality improvement, process stabilization, optimization, & waste reduction projects using Lean Six Sigma methodology & saved average 300,000/year

•Led the process of implementation, training, and monitoring of a new process control management system (Capstone).

Senior Quality Engineer, Hartsville, SC 2002 – 2006

•Managed, audited and improved the quality system of the manufacturing process supplying several hundred customers with the production from 7 paper machines

•Led teams to perform Kaizen events at customer sites

•Won Corporate Customer Satisfaction award by creating a joint quality meeting with the top customer to resolve the product and customer service performance issues, to enhance and produce new products which resulted saving of over quarter a million dollars

Quality Engineer II, Hartsville, SC 2000 – 2002

•Developed and monitored Quality Action Planning for each paper machine and improved customer service, quality of the products and response to the customer issues

•Led teams to obtain supplier qualification from the top customers during product improvement and product development projects

•Won Corporate Customer Satisfaction Award by leading a growth project and developing a competitive product for a customer.

Process Engineer, Hartsville, SC 1998 – 2000

• Led teams to analyze, develop and recommend improvements in daily manufacturing processes

Western Michigan University, Kalamazoo, MI 1993 – 1997

Environmental Health and Safety Coordinator

• Enforced MIOSHA regulations to promote occupational health and safety on campus

EDUCATION

Executive MBA, UTC, Chattanooga, TN

M.S., Chemical Engineering (Paper Engineering), Western Michigan University, Kalamazoo, MI

B.S., Chemical Engineering, University of Ankara, Ankara, Turkey

CERTIFICATIONS / TRAINING

ESP Training, Applied Engineering Fundamentals (Pressurized Water Reactor)

ASQ certified Six Sigma Black Belt

Root Cause Analysis Training

Lean Manufacturing Training

Kepner-Tregoe Troubleshooting

Team Facilitation and Project Management training

Minitab training (statistical software)

Share Point Development Training

Maximo Training

Others

Adjunt Professor at Chattanooga State Community College



Contact this candidate