Customer Service Training

Frank Vekony

** **** *** **** ****

Bronx, NY ***67

Cell: 646-***-****

347-***-****

Email: ************@*******.***

SUMMARY

Over 20 years of experience in the restaurant industry providing excellent customer service in roles ranging from serving to bartending and preparing food. Capable of handling demanding high volume a-la-carte service. Certified bartender, licensed food handler, and certificate in the Culinary Arts. Strong expertise in kitchen techniques such as knife skills, grilling, and sautéing.

CAREER EXPERIENCE

Bartending

Acquired, updated and utilized extensive personal repertoire of cocktails and mixed drinks

Knowledgeable in European and American domestic wine, spirits, aperitifs, ales, beers, and other alcoholic beverages.

Maintained bar back, monitored inventory and notified management of re-stock order.

Food Service

Ensured rapid set-up and clearance of place setting by bus staff.

Utilized knowledge of French and continental service protocols.

Customer Service

Provided courteous, efficient tableside service to restaurant patrons and special event attendees as well as in-room service.

Take orders in high volume a-la-carte environment and serve food and beverages to patrons at tables in a fine dining establishment. Check with customers to ensure satisfaction and correct any problems.

Prepare and mix and drinks according to customers’ tastes

CAREER HISTORY

Reggia Morelli, Italiano Ristorante

High volume a-la-carte server

Yonkers, NY

2000-Present (special events only)

Metropolitan Staffing

Banquet server

New York, NY

2009-Present (special events only)

World Yacht Club

Bartender

New York, NY

2014-Present (special events only)

West Side Restaurant

Breakfast/Lunch a-la-carte

New York, NY

2014-Present (2 shifts/week)

EDUCATION

City of New York Parks and Recreation Job Training Flushing, NY 2012

Advanced Training – OSHA Certified Food Handler License New York, NY 2012

Certificate – Culinary Arts New York, NY 1996

National Bartenders Certification New York, NY 2011

SKILLS

Proficient in French and continental serving protocols. Familiar with preparation of numerous mixed drinks. Expertise in basic kitchen techniques. Knife skills. Preparation of soups, seafood and meats. Grill and sauté techniques for French and American cuisine. Experienced with POS and ALOHA Systems.

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