IT Manager/Director

Brian T. Dunlap

**** **** *** ******* ***, Phoenix, AZ 85044

acropj@r.postjobfree.com - 860-***-****

Work Experience:

IT Manager – Fujitsu 2013 – 2015

Architect, build, and maintain organizational structure, documentation and operational readiness of the Web Hosting and SQL department and successfully leading and managing team:

25 global technical team members

Program management for the implementation, strategy, operation and development of the web and database platform

6500+ databases - monitoring and remediation

Global audit, risk and security regulatory compliance

Inventory, software/hardware management, updating and performance tuning

Coordinate and reconcile PMO and Service Level Agreements

Create, direct, and maintain departmental business and strategic plan

Staff mentoring, training, goal development, remediation, performance and merit reviews

Department financial forecasting and accountability and client budgeting - $265K monthly revenue stream including reporting and metrics

Customer service and management

Adjunct Professor - University of Advancing Technology 2011 – 2013

Facilitating and presenting 200, 300, 400 level Networking/Infrastructure and Security courses:

Information security policies and best practices

Perimeter security and IT control frameworks

Cloud computing (SaaS, PaaS, IaaS)

Virtualization

PC and server technologies

Network infrastructure framework and architecture

Computer/Server administration and management

Network security and countermeasures

Senior Information Security Engineer – CSC 2011 – 2013

Security, encryption, implementation and project management:

Checkpoint Media Encryption – 15K global users

DoD 128 bit disk encryption standard

Entrust PKI and Security Management

Entrust profile encryption for SAP and Outlook

Identity Services, user access management and password recovery

User ID updates and renewals

Penetration testing and website protection

Facilitate, manage, inventory, and maintain security software products.

Mitigation and remediation of Intrusion Prevention Systems

Administrate Websense systems

Data Loss Prevention (DLP)

Cyber incident response investigation/Threat Prevention

IT Manager: Web Hosting – CSC 2007 – 2011

Director career path

Administer operational web hosting infrastructure (600 servers, 2400 websites)

Manage and lead 15 team members

Maintain Service Level Agreements (SLA’s) and customer service

Technical server/application implementation architect (Websense)

Implement and design software and hardware projects

Create “Best Practice” job aids, communication and training for customers and technical engineers

Implement, maintain and test Business Continuity and Disaster Recovery (DR) plan.

Department financial forecasting and accountability

PMO Manager - Resolute Partners 2006 – 2007

Manage 10 project managers and inventory control team members.

Assign and administer kiosk hardware and software products for $100K+ projects

Design policies, standard operating procedures, timelines, matrices, flow charts/diagrams and cost projections

Advise C-level executives on technical and non-technical project status, budget and security

Project management liaison and mentor to sales (SalesForce) insuring design and scope by setting time lines, milestones and goals of projects

Senior Lead IT Engineer - UNAPEN, Inc. 2004 – 2006

Network and systems management and administration (Active Directory, IIS, SQL, LAN/WAN)

Customer service and management (project design, cost analysis and implementation)

Policy, proposal and documentation creation for client Infrastructures

IT project management (systems roll-out, upgrades, infrastructure changes)

Network and systems design of companies infrastructures (SharePoint Portal, Active Directory, Exchange, LAN/WAN)

Systems and inventory support for hardware and software products (IBM, Dell, HP, Windows, Office, MS Project, Visio)

Server support, troubleshooting and management (Exchange, Small Business Servers, Windows Servers 2000/2003, Windows NT, Novell, Veritas, ArchServe, WebSense)

Systems security management (firewalls, network monitoring, management services)

Desktop and helpdesk training, management and support (Windows, Macintosh)

Education:

University of New Haven

Masters of Science, Nation Security and Public Safely; Information Security and Protection

University of Phoenix

Bachelors of Science, Information Technology

United States Navy

Naval Submariner Service: Veteran – Honorably Discharged

Certifications:

CISSP – Projected November 2015

ITIL Foundation Certified

A+ Certification - CompTIA

IT Project+ - CompTIA

Microsoft Certified Professional - Microsoft

Community Service:

Assistant Coach – AYSO 2015 - Present

Board Member/ Umpire in Chief – Ahwatukee Little League 2014 – Present

Volunteer Site Coordinator – BountifulBaskets.org 2011 – Present

Board Member – Glen Lochen Condo Association 2000 – 2010

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