Customer Service Sales
Resume:
ROY SEBASTIAN
***.*********@*******.***
PROFFESIONAL OBJECTIVE:
Seeking an operations position in Ocean Imports or exports in Steam ship lines or Nvocc’s.
PROFESSIONAL EXPERIENCE:
Consolidated Shipping Line Inc. IND 2014 through 2015
Import Export Operations.
Tasks Performed
Completed shipping documentation, such as SLI, EEI, AES, Invoices, packing lists, dock receipts, and certificates of origin.
Keeping a close eye on exam containers and arrange timely pick up after X-ray and intensive exam
Provided essential customer service and support to new and existing clients.
Effectively controlled containers on exam and informs consignees /brokers on a timely manner about releases and charges.
Send manifest and other documents to concerned CFS on a timely manner.
Preparation of export documents and sending them to agents on a timely manner.
Release FCL and LCL shipments to consignees.
Effectively coordinated with Steam ship lines, Rail and Trucking companies and other NVOCC’s for the timely delivery of shipments.
Managed accounts receivable and accounts payable.
Hands on experience in LCL co-load imports shipments.
Arranging door deliveries for import shipments.
Handled Project Shipments and Hazmat.
Provided quotes to consignees and exporters for ocean freight and door deliveries.
In cases for short shipments inform origin, receive feedback and forward to claims dept.
Planned and organized daily/ weekly workload.
Liaising with the CFS for a smooth off-loading of containers from various origins.
Assisted importers with ISF filings and coordinated with US Customs Brokers for cargo clearance.
Lavinstar Logistics, CA 2011 Through -2013
Customer Care Coordinator
Tasks Performed
Send arrival notices to consignees and assigned brokers with charges and other details.
Input exam charges and inform consignees about container availability.
Assisted shippers and consignees with ISF and AES filings and coordinated with US Customs Brokers, chamber of commerce and all.
Track shipment availabilities; coordinate with truckers and customers for deliveries.
Provided shipment quotes, status notification to exporters, consignees and Brokers.
Worked closely and effectively with shipping agents worldwide.
Managed accounts receivable and accounts payable.
Managed the customer service and billing departments regarding imported cargo transactions.
Communicated with overseas agents for timely departures and ISF 10+2 confirmation.
Keeping a close eye on exam containers and make follow ups.
Arranged Door to Door, Door to Pier, Pier to Pier, Door to 3rd party transportation for international and domestic cargo.
Ensured customs procedures for effectively delivering cargo avoiding pier or warehouse charges.
Arranging door deliveries for imports shipments and pick for export cargo.
Muthoot Fincorp. 2004 through 2008
Branch Operations .
Tasks Performed
Expanded customer base through various sales methods.
Sell products and services.
Analysis Daily, weekly and monthly cash flow and report to senior officers.
Achieved sales goals by effective promotion of new schemes and services.
Trained, supervised and assisted new and existing employees on new projects, plans and schemes.
Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Cancel or upgrade accounts.
Assist with placement of orders, changing schemes, refunds.
Take payment information and other pertinent information such as addresses and phone numbers.
Inform customer of deals and promotions.
EDUCATION:
Bachelor of Commerce. St. Thomas College.
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