Customer Service Medical Billing

Tammie Goodwin

*** ******** ******• New Rochelle • NY • 10801

914-***-**** • ************@*****.***

WORK EXPERIENCE:

Hilton Garden Inn, Midtown/Park Avenue, NY

Housekeeping Manager 2014-Present

Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.

Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

Inventories stock to ensure adequate supplies.

Examines building to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management.

Makes recommendations to improve service and ensure more efficient operation.

Investigates complaints regarding housekeeping service and equipment, and takes corrective action

Hampton Inn, Elmsford, NY

Housekeeping Supervisor 2012-2014

Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.

Investigates complaints regarding housekeeping service and equipment, and takes corrective action.

Fully aware of inventories stocks and ensures adequate amount of supplies are available

Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

Front Desk Supervisor 2009-2012

Highly skilled in greeting, registering, and assigning rooms to guests, proving ability to assist guests with room booking, changing and canceling reservations

Coordinates work activities among departments. And inventories stock to ensure adequate supplies

Adept at computing bills, collecting payments, and making change for guests well versed in performing simple bookkeeping activities including balance of cash accounts.

Extremely capable of answering inquiries related to hotel services, registration of guests, and special talent for posting charge of rooms, food, liquor or telephone calls to ledgers by hand and by means of computers.

Hands-on experience in keep records of room availability and guest’ accounts

Excellent verbal and written communication skills

Dedicated and careful-high level of accuracy and attention to detail

Riverdale Press, New York, NY

Classified Sales 2005-2009

Accepted ad copy via telephone, fax and e-mail

Processed charges- invoicing and payment posting

Data entry and tear sheet production

Managed an alpha-numeric filing system

Answered a high volume of calls

Performed other general office functions as requested

Westchester Ambulatory Service, Westchester, NY

Secretary 2000-2005

Maintained and updated patient files

Created, filed, faxed, and photocopied documents

Handled all incoming calls and customer service

Assisted dispatch with routing and documentation

Provided back up administrative assistance to management

SKILLS:

Professional appearance and cooperative approach

Ability to communicate well with others

Proven employee relations skills

Able to maintain a neat, clean and safe work environment

Excellent customer service skills

Willing to assist others

Friendly and approachable attitude with professionals and guests

High level of accuracy and attention to detail

Excellent verbal and written communication skills

TRAINING AND CERTIFICATION:

Urban League Employment Readiness Program, White Plains, NY

Administration Intake Assistant Certificate, C.H.I. Career Services, New Rochelle, NY

Medical Billing & Coding Certificate, C.H.I. Career Services, New Rochelle, NY

Customer Service Training Certificate, Research & Grant Services, Bronx, NY

References Available Upon Request.

Contact this candidate