Microsoft Office Training

Emile Joseph Khoury

** ****** **. ****** ******, NY 10314

Phone: 917-***-****

E-mail: *************@*****.*** Skype name: Emile_Khoury

Linked : ae.linkedin.com/pub/emile-khoury/31/b77/b59/

Lead, IT System Operations: January 2007 – December 2013

Data Center & Billing Operation at Mobinil

Manage payments & bill image operationally ..

Participate in new projects concerning these areas .

Follow all billing Cycle & other system operations procedures.

Handle the court cases by providing the required data in time for legal department

Provide the top management with up-to-date reports for these areas that show the figures/trends.

Follow up the executed tasks on daily base regarding these areas to ensure its accuracy.

Create the work instructions for these areas.

Review the defined thresholds with team members and check logs to ensure the continuity of the real time processes (such as network requests/ real time billing functions).

Log and report any out-of-line situations with its proper severity.

Solve operational problems (first level support)..

On call 24*7 for any assistants regarding these areas.

Hold regular awareness sessions to inform the team with any updates.

Assist in resolving problems related to C.S. and other processes.

Develop and enhance the tools to ensure the excellence operational activities related to these areas.

Awards:

Special thanks from Alcatel lucent for the contribution

to the success of the BSCS iX Migration project March 2010.

Local award from Mobinil for the outstanding performance during day to day activities with high level of accuracy. April 2011.

Education, Training & Certified Courses:

Shell Programming for System Administrators

Ed 2 at IT Egypt October 2012.

Oracle 10g PL/SQL at IT Egypt October 2010.

BSCS Comprehensive Certification

(The core system for the most mobile operators in the world) November 2008.

Oracle 9i Basics at IT Egypt July 2007.

UNIX & Shell scripting at IT Egypt June 2007.

GSM Fundamentals at national telecom institute (NTI) March 2007.

Network & Internet security

Workshop at the American university in Cairo October 2006.

CCNA: Cisco Certified Network Associate attended course

August 2006.

Bachelor of M.I.S.

Managerial Information System English Section, Modern Academy

June 2006.

Air Liquide training in the financial & IT Department

August 2004.

High school certificate granted from college De La Salle

French Education June 2002

Languages:

Arabic, English & French,

Key Skills:

Great team player

Detail Oriented.

Multi tasker.

Hard worker.

Billing process operation.

Database administration

UNIX Administration.

Microsoft Office applications professional user.

Communication and management skills, presentation skills, self-motivated, problem solving, managing different cultures environment, self starter.

Contact this candidate