Support Management
Resume:
OBJECTIVE
To procure a challenging yet independent 'support' position within a highly productive, value oriented, dynamic environment while exhibiting professionalism, team spirit, advisory services, attention to detail, integrity and dedication.
NAME Aniekan Bassey Unam
DATE OF BIRTH August 8, 1980
CONTACT ADDRESS 2nd Avenue, 22 Road, Block 3, Flat 5, Festac Town, Lagos.
CONTACT TELEPHONE 080********, 070********
E MAIL ADDRESSES *************@*****.***, **********@*****.***
STATE OF ORIGIN Akwa-Ibom
LOCAL GOVT AREA Nsit-Ibom
SEX Male
MARITAL STATUS Married
EDUCATION
November 2000 – September 2006
University Of Uyo, Akwa Ibom State, Nigeria.
B.Eng Computer Engineering (2nd Class Lower Division)
September 1991 - June 1997
Federal Government College, Ido-Ani, Ondo State.
Senior School Certificate (6 Credits Achieved)
September 1986 - July 1991
Fountain School Adelabu, Surulere Lagos.
First School Leaving Certificate
CERTIFICATION
Microsoft Certified Systems Engineer (MCSE in view)
Certified Information Systems Auditor (CISA in view)
CIBN Microfinance Certified Professional (CIBN MCP in view)
PROFESSIONAL ASSOCIATIONS
The Nigerian Society Of Engineers (Graduate membership)
Council for the Regulation of Engineering in Nigeria (Graduate membership)
EXPERIENCE
March 2014 – Till date Forte Financial Limited (7th floor) St Peter’s house 3, Ajele Street, Lagos Island
Head. Information Technology/Administration.
Installation, Configuration and support of Window Operating systems (WIN 2000 Server, Window XP, WIN 2008 Server, WIN Vista, WIN 7 and WIN 8)
Designing, implementation and administration of peer-to-peer and server- based Windows networks.
Installation and support of wired network printers.
Performing information system audit of the firm.
In charge of Human Resources management.
Overseeing the general maintenance of the office, vehicle movements.
Coordinate and direct support services to organizations such as Insurance Companies, Pension Company, Stock broking Software Company, Security Company, Police, Federal and State Government Internal Revenue Services.etc
Managing the many services that allow the firm to operate efficiently, such as quality assessment, facility function, technology integration, and management of human and environmental factors, planning, secretarial, conference planning and travel, information, communication, mail, materials scheduling and distribution, printing and reproduction, records management, telecommunications management, security, parking.etc
May 2009 – February 2014 Sunrise Microfinance Bank 6,Ajayi Aina Street, Ifako, Gbagada, Lagos
Head. Information Technology/Administration/Business Development Committee/Loan Recovery Committee; Marketing Executive.
Installation, Configuration and support of Window Operating systems (WIN 2000 Server, Window XP, WIN 2008 Server, WIN Vista, WIN 7 and WIN 8)
Designing, implementation and administration of peer-to-peer and server- based Windows networks.
Installation and support of wired network printers.
Performing information system audit of the bank.
In charge of Human Resources management.
Overseeing the general maintenance of the office, vehicle movements.
Coordinate and direct support services to organizations such as Insurance Companies, Pension Company, Banking Software Company, Security Company, Police, Federal and State Government Internal Revenue Services.etc
Managing the many services that allow the bank to operate efficiently, such as quality assessment, facility function, technology integration, and management of human and environmental factors, planning, secretarial, conference planning and travel, information, communication, mail, materials scheduling and distribution, printing and reproduction, records management, telecommunications management, security, parking.etc
Planning, developing and defining new banking products to suit the customers’ needs thereby assisting in developing new marketing strategies.
Managing and controlling the relationship between the products and the target audience.
Promote whatever products and services that are on offer.
Generating and following up on leads and prospect.
Manage customer relationship.
Ensuring proper loan monitoring and effective loan recovery.
October 2008 - March 2009 Bonab Ventures Limited 53, Obio Imo Street Uyo, Akwa-Ibom State
IT Support Staff.
Installation, Configuration and support of Window Operating systems (WIN 2000 Server, Window XP, WIN 2008 Server, WIN Vista, WIN 7 and WIN 8).
Designing, implementation and administration of peer-to-peer and server- based Windows networks.
October 2007 - September 2008 Solar Dad College Gra Okene, Kogi State
Taught Computer Science, Mathematics and Integrated Science.
Established document control procedure.
Prepared Meetings agenda and took down meeting minutes for documentation purposes.
Created more ICT awareness among the students and staff members by organizing seminars/training for them.
Created more awareness about the HIV/AIDS pandemic among the students and staff members through organizing lectures and seminars for them.
October 2006 - October 2007 Bonab Ventures Limited 53, Obio Imo Street Uyo, Akwa-Ibom State
Installation, Support and maintenance of cloned and branded computer work stations.
Designing, implementation and administration of both switching and routed wired LAN (structured cabling of copper cable) deployment and support.
Designing, implementation and administration of peer-to-peer and server- based Windows networks.
Providing Hardware and Network support.
PUBLICATIONS
A STUDY ON IMPROVED VOICE OVER INTERNET PROTOCOL [VOIP]. Being a project work submitted in fulfilment for the award of B.ENG degree in Computer Engineering from the University of Uyo, Akwa-Ibom State, Nigeria.
TECHNICAL PROFICIENCY
Application Base: Microsoft Word, Microsoft Excel, Microsoft Power point Presentation (Microsoft office suites, 1997-2010 proficiency).
Platforms: Windows Server/8/7/Vista/XP/2000
AREA OF COMPETENCE
Knowledge of system engineering (desktop systems e.g. HP).
Installation, Support and maintenance of cloned and branded computer work stations.
Knowledge of both switching and routed wired LAN (structured cabling of copper cable) deployment and support.
Ability to design, implement and administer peer-to-peer and server- based Windows networks.
Installation and support of wired network printers.
In-depth knowledge of Installation, Configuration and support of Windows Operating systems (WIN 2000 PROF., WIN 2000 Server, Window XP, WIN 2008 Server and WIN Vista, WIN 7, WIN 8, Windows Exchange Server).
Experienced knowledge of Hardware and Network support.
PERSONAL QUALITIES
Consultancy, research, ability to work under pressure, excellent team player, excellent inter-personal and communication skills, excellent driving ability.
LANGUAGES
(Competence indicated on a scale of 1 to 5. 1 – excellent; 5 – basic)
Reading
Speaking
Writing
English
1
1
1
Ibibio
4
3
4
Yoruba
2
1
2
INTERESTS
Career, Technology, Information systems, Consultancy, Project management, Books, Sports, Magazines, Music, Family.
REFERENCE
Engr. Peter Atoe
SENIOR LECTURER
Electrical/Electronics Engineering Department
Yaba College of Technology, Lagos.
BOARD MEMBER
Apostolic Faith Secondary School
1, Apostolic Faith Campground Road, Anthony Village, Lagos.
Mrs. E. P. Bamgbola
REGULATORY OFFICER
National Agency For Food & Drug Administration & Control (NAFDAC) Medical Compound, Yaba Lab, Lagos.
Mr. Oluwatosin Shobukola Adebayo
COMPUTER PROGRAMMER
Microsoft Nigeria
3rd Floor Octagon Building, 13, A. J. Morinho Drive,
Victoria Island, Lagos.
Contact this candidate