Customer Service Sales

ESTHER NDUTA KIMANI

MOBILE PHONE: +971-*********

E-MAIL: ************@*****.***

CAREER OBJECTIVE:

To obtain a position of responsibilities that utilizes my skills and experience and keen to work in an environment where I can enrich my knowledge.

To be a part of an organization that provides an atmosphere of mutual growth and benefits where I can show my talent and potential.

To excel in my field through hard work, research, skills and perseverance also can sharpen my skills..

EXPERIENCE:

April 2015 – Aug 2015 Hotel Emerald

Sales Representative

Duties and Responsibilities

• Prepared effective action plans and schedules – Participated in marketing plan design and

Execution.

• Took part in trade shows and other marketing events.

• Perfected knowledge of product, market, and sales strategy.

• Handled and resolved any complaints or concerns from customers.

• Worked with company staff to effectively close sales; sales management, logistics, marketing, and

Tech-service

• Executing strong customer service ability.

Oct 2014 – Mar 2015 Hotel Emerald

Front Office Agent

Duties and Responsibilities

• Greeting visitors, answering their questions and directing them to proper location.

• Answering phone calls and transferring them to correct department.

• Ensure entry way and lobby are clean at all times.

• Assist in the training of new receptionists.

• Processing and filling paperwork correctly.

• Executing strong customer service ability.

Feb 2014 – Oct 2014 Sky View Blooms Apartments

Sales and Reservation

Duties and Responsibilities

• Supervise and coordinate activities of the staff.

• Booking customers, Checking in and checking out clients.

• Responsible for the showroom and maintenances.

• Cooperate with the manager on transactions and proper mode of payment.

• Scheduling Meetings with potential customers and agents.

• Processing and filling paperwork correctly.

• Handling customers and suggesting on ideal apartment.

• Executing strong customer service ability.

Jan 2013 – Jan 2014 City Council of Nairobi

Office Administrator

Duties and Responsibilities

• Attending and responding to the clients.

• Data entry, filing and record keeping.

• Assist on welcoming the guests.

• Providing proper customer services.

• Executing customer relation abilities

EDUCATION BACKGROUND

. 2010-2013 : KENYA INSTITUTE OF MANAGEMENT

ATTAINED A DIPLOMA IN BUSINESS MANAGEMENT.

2007-2009 : SHANG TAO MEDIA COLLEGE.

ATTAINED AN ADVANCED DIPLOMA IN ANIMATION.

(GRAPHIC DESIGN)

2000-2003 : KAGWATHI ADVENTIST SCHOOL

LEVEL. KENYA CERTIFICATE OF SECONDARY EDUCATION.

1992-1999 : KAMUIRU PRIMARY SCHOOL.

LEVEL. KENYA CERTIFICATE OF PRIMARY SCHOOL.

HOBBIES

• READING NOVELS

• WATCHING MOVIES.

• LISTENING TO MUSIC.

PERSONAL DETAILS:

Date of Birth: 12th March 1986

Sex: Female

Nationality: Kenyan

Passport No: A2032948

Visa Status: Visit Visa 30th September 2015.

Language: English and Swahili

Marital Status: Single

Reference: Provide upon request.

Contact this candidate