Business Analysis

ABHISHEK RAGHAV

E-Mail: acrogf@r.postjobfree.com

Contact: +91-989*******

JOB OBJECTIVE

Seeking a challenging and rewarding opportunity as Business Analyst/Product Manager with an organization of repute which recognizes my true potential and effectively utilizes/ nurtures my excellent analytical and technical skills

PROFILE SUMMARY

A result driven professional with almost 6 years of experience as Business Analyst/Product Manager with Accenture Consulting, IBM, TCS and Infosys.

Worked closely with project stakeholders, Clients SMEs, QA Team, and staff for Requirement Gathering, Analysis and document specifications for applications along with re-engineering the existing applications.

Excellent in preparing Business Requirements Documents (BRDs), system requirements specifications (SRS)/system design specification (SDS), Functional specifications, and defining project plans.

Experienced in the analysis and design of applications using UML/Use Case and Design Patterns.

Performed process improvement, Gap analysis (As-is, To-be), SWOT analysis, and Risk analysis.

Hands-on experience of Agile (SCRUM)/Waterfall Software Development Life Cycle process (SDLC) at all stages.

Responsible for JAD facilitation. Gather, synthesize and prioritize requirements using interviews, meetings, document analysis

Modelled the system using Use Case Diagrams, Activity Diagrams, Sequence Diagrams

Hands-on understanding of Database, SQL Queries, data modelling and ER Diagrams

Conducted User Acceptance Testing (UAT) and Functional Testing (BVT) and verifying performance, reliability and fault tolerance issue. Also familiar with testing concepts, review test scenarios and test cases

MBA Graduate from Aston Business School, United Kingdom (Among Top 100 MBA schools in the world)

EDUCATION

2012 MBA from Aston Business School, United Kingdom; First Class

2007 B.E from Samrat Ashok Technological Institute, R.G.P.V in Computer Science and Engineering; First Class

2003 HSC from Army School, Mhow (M.P), C.B.S.E; First Class

WORK EXPERIENCE

Company: Accenture Management Consulting Apr 2014– Current

Client: Microsoft

Location: Gurgaon

Key Result Areas

Elicited requirements from the client via conducting requirements workshops, meetings and performed impact analysis

Prepared Business Requirements Documents (BRDs), system requirements specifications (SRS)/system design specification (SDS), Functional specifications, and defining project plans

Worked on SAP BPC (Business Planning and Consolidation) for reporting and forecasting.

Performed process improvement, Gap analysis (As-is, To-be), SWOT analysis, and Risk analysis in Agile and Waterfall projects

Modelled the system using Use Case Diagrams, Activity Diagrams, Sequence Diagrams, ER Diagrams

Build and Maintained trusted advisor relationship with MS Solution Managers for the architecture and delivery guidance with focus on identifying issues with current business processes and providing solution

Ensured Stakeholder management across US and India Orgs

Continuous and Focused Delivery excellence with respect to Client expectations

Thorough understanding of Microsoft Software Subscription Business

Mapped Requirements with Product Features and conducted GAP Analysis

Coordinated with teams (Dev, QA, UX) for project related activities

Company: IBM-GPS May 2013– Mar 2014

Client: IBM

Location: Gurgaon

Key Result Areas

Analysed client requirements and prepared Requirement Documents,Process Modelling & wire framing E.g. BRS, SRS, Use Case, Designs, UAT Test Cases

Acted as the liaison between IT Solution Delivery Teams, Project Management and Business

Managed relationship with the business to ensure quality and timely business solutions

Performed process optimization, Gap analysis and Risk analysis and prepared process flow

Involved in day to day interaction with the business and project status reporting

Mentored junior resources of team for efficient work

Involved in presentations,business application training and support to the Business

Initiated kick-off calls, facilitated Product Demo and provided Implementation Sessions to the business.

Derived the project releases including interacting with various IT teams to build business cases, set priorities and deliverables, development, and modifications to the products

Company: Tata Consultancy Services Feb 2011– Aug 2011

Client: Apple Inc.

Location: Bangalore

Key Result Areas

Gathered, synthesized and prioritized requirements using requirement traceability matrix

Conducted analysis of Hi-tech industry client and led an offshore development team of Apple Inc. Project

Prepared documents on the requirements gathered during workshops and JAD sessions i.e Business Requirement Document (BRD) and System Requirements Specifications (SRS)

Prepared Business Process Flow Document, Use Case Diagrams, Activity Diagrams, Sequence Diagrams and State Diagrams

Supported the Apple's internal processing applications and implemented new enhancements in the systems

Conducted daily status of onshore and offshore through Daily dash Board and Weekly status reports.

Supervised teams in developing, testing and implementing new features in Java/J2EE

Maintained client relations and handled Risks and Escalations

Company: Infosys Technologies Ltd Nov 2007– Jan 2011

Client: PMI (PMI Claims and Delinquency)

Location: Mangalore

Key Result Areas

Captured business requirements and project scoping from Client

Prepared documentation for the project e.g. Business and Technical Specification Documents

Performed process optimization, Gap analysis (As-is, To-be) and Risk analysis

Modelled the system using UML/Use Case Diagrams, Activity Diagrams, Sequence Diagrams and Design Patterns

Conducted User Acceptance Testing (UAT) and Functional Testing (BVT) and verifying performance, reliability and fault tolerance issue

Mentored new resources and provided necessary trainings for their quick ramp up

Reviewed Test Plan, help in delivering and implementing the project as per scheduled deadlines

Led project releases by coordinating with Client, Development, Test and Support Teams

Involved in Application Enhancement using Iterative Model (Analysis, Design, Coding and Testing) depending on available timelines

Conducted KM (Knowledge Management) activities for the Team

Performed CC (Configuration Controller) activities

Highlights

Holds the merit of winning:

o‘Best Performer’ Award for excellence at Infosys in 2009

o ‘Customer Delight’ Award at Infosys in 2010

o‘Best Team Lead’ Award at Infosys in 2011

INS 21: AICPCU Property and Casualty Insurance Certified

ITIL v3 Foundation Certified

Communication Generalist Certified

Certified Scrum Master (CSM)

Certified Business Analysis Professional (CBAP) trained

IT SKILLS

Well versed with: MS Project, MS Word, Excel, Power Point, UML, IBM Blue Works Live (Process Modelling Tool),

IBM DOORS (Requirement Management Tool), MS Visio, SAP BPC

PERSONAL DETAILS

Languages Known: English, Hindi

Date of Birth: 1st July 1985

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