Food and Beverage Attendant

MARIA CHRISTINA AFRICA TIRONES

Address: Rotana Accomodation, International City, Ph.2, Dubai, United Arab Emirates

Mobile: +971-***-***-***

E-mail: *********@*****.***

Skype ID: tina.tirones

Birthday: April 27, 1993

CAREER AIM: A career that offers several growth opportunities where my skills and experience can be effectively utilized for increased profitability and product sales volume by developing a dynamic team in the hospitality industry.

JOB EXPERIENCE:

Executive Lounge Attendant June 8, 2014 – Present

Club Rotana (Front Office Department)

Al Ghurair Rayhaan by Rotana, Dubai, United Arab Emirates

DUTIES AND RESPONSIBILITIES

Welcome, great and seat VIP guest and serve them in a professional, discreet and personalized way in the lounge.

Interact with the guest during the breakfast, hi tea and evening canapés in a professional manner to elicit their feedback

Conduct guest interviews in order to improve the Service provided in the Club Lounge.

Ensure that the buffet set up is done as per the Rotana standard.

Consistently monitor quality of food & beverage being served to maintain the standards.

Responsible for all service preparations before, during & after the service (mis-en-place & mis-en-scene)

Ensure cleanliness of the lounge and the pantry following the highest hygiene standards.

Control the F&B stock by monitoring the items through the SCM system.

Assist the guest with their inquiries regarding hotel products and services.

Upload the guest request in the FCS system for other department to action.

Practice good customer relations and attend to customer complaints and enquiries a satisfactory manner

Ensure minimum wastage, spoilage of food and breakage of crockery’s

Promote the Rotana loyalty program to guest.

Food Runner/ Busser/ Pool and Beach Attendant January 27, 2013 – July, 27, 2013

Atlantic Bar and Grill / Pool and Beach

Four Seasons Palm Beach, Florida, United States of America

DUTIES AND RESPONSIBILITIES

Deliver plates making sure that it is handled carefully and brought out in a timely manner, to ensure optimal food temperature.

Clearing and cleaning tables, filling water glasses and refilling drinks, maintaining cleanliness in the kitchen and customer areas and returning plates to the kitchen.

Deals with customer complaints when it comes to the foods served.

Sorts the ticket order where it needs to go, and what types of food the kitchen staff is going to need to prepare and sometimes call out orders to the kitchen.

Keep track of how long things take to cook and when to request certain items.

Assembling some of the food items and then ensuring that garnishes are put on the food before it goes out.

CERTIFICATIONS

HABC Level 2 Award in Food Safety in Catering (#1731618) December, 2014

Highfield Awarding Body

Al Ghurair Rayhaan by Rotana

Basic Training – Safety of Life at Sea (MBST -***-**-**** ) August 6, 2013

Southern Institute of Maritime Studies

Metro Manila, Philippines

Food and Beverage Service NC – II (PIHA CN #13-5287) July, 2013

Technical Education and Skills Development Authority

Manila, Philippines

EDUCATIONAL ATTAINMENT

College: Bachelor of Science in Hotel and Restaurant Management

De La Salle – Lipa (2009-2013)

Lipa City, Batangas, Philippines

QUALIFICATIONS / SKILLS

Performance-driven with the ability to work in a fast-pace environment and have the ability to multitask when needed.

Dedicated in making sure the job is done right in an organized, quality assured and timely manner.

Problem-solver who can generate workable solutions and resolve complaints.

Efficient team player with essential interpersonal skills focusing on being service oriented.

Computer skills: Avaya One Telephone, Micros OS, Basic Opera, SCM system, FCS System, Vicas Programme, MS Office (Word, Excel, PowerPoint, Publisher) Adobe Photoshop.

REFERENCE

Maylyn Britanico Al Ghurair Rayhaan by Rotana +971-***-******

Business Lounge - Manager

Irene Kinyanjui Al Ghurair Rayhaan by Rotana +971-***-***-***

Assistant Guest Service Manager

Mr. Daniel Nour Atlantic Bar & Grill, Four Seasons Resorts Palm Beach +1-312-***-****

Manager

Contact this candidate