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Technical Support Engineer

Location:
Chandigarh, CH, India
Posted:
September 14, 2015

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Resume:

Amitpal Singh

Curriculum Vitae

*

Contact Details

Mobile : - +91-991*******

Email:- acroeh@r.postjobfree.com

Certifications

CSCO id: CSCO12566573

CCNA(Cisco Certified Network Associate)

Key Skills

Routing, Switching, Electronic mail services, DHCP, Backups, TELNET, LAN & WAN Technologies, File and print services, Database services, Active Directory Services, ASA FIREWAL, DMZ, Nating, VPN, System security, System recovery functions and performance monitoring in a medium /large – sized production environment

Administration and configuration of Cisco Routers of 1600/1700, 2500, 2600, 3600 series and Cisco catalyst switches of 2950, 3000 series.

Upgrading and Downgrading of IOS in cisco switches. Experience

Total Experience: 10 Months

Currently working as a Technical Support Engineer in Conjoinix Technology Pvt. Ltd.

(Chandigarh).

Responsibilities:

Installations of new internet (Broadband/Internet Lease line) connections on RF based technology.

Maintaining Wide Area Network (WAN) and Local Area Networks (LAN). Amitpal Singh

Curriculum Vitae

2

Setup, Maintaining and configuring the RF based networks using Ubiquiti Devices (Nano Bridge, Airmax, Nano Station M5, Nano Station Loco M2, Super beam etc.)

Configuring the routers like Mikrotik router board, TP-Link, Binatone etc.

Responsible for configuring and maintaining the XS Gateway (proprietary) firewall.

Responsible for configuring and maintaining the Cisco Routers and Switches and also responsible for IOS upgradation.

Provide support to ISP, Broadband and Internet Lease Line on RF based technology.

Responsible for Troubleshooting, Opening Tickets and follow up with ISP across the Globe for Circuit related issues.

Working with customers/employees to identify computer and networks related problems and advising on the solution.

Updating self-help documents so customers/employees can try to fix problems themselves.

Working with field engineers to visit customers/employees if the problem is more serious.

Testing and fixing faulty equipments.

6 Months Experience as a Technical support Executive (Corporate) in HFCL Infotel Tower Infrastructure Pvt. Ltd. (Mohali).

Responsibilities:

Maintaining the Wide Area Network of TATA Communication, Reliance Industries, Bharti Airtel, Aircel, E-Connect Solution Pvt Ltd., Sify, Excise and Taxation, Hcl Infinite Ltd. and other Call Centers.

Provide support to ISP, Lease Line, ILL, SDSL, HDSL, ADSL and RF based technology.

Responsible for Troubleshooting, Opening Tickets and follow up with ISP across the Globe for Circuit related issues.

Responsible for Customer issues related to Network through Ticketing System.

3 Months Experience as Network Support Engineer (Under Training) in Kochar Infotech Pvt. Ltd. (Amritsar).

Amitpal Singh

Curriculum Vitae

3

Education

Master of Computer Application (MCA) from Punjab Technical University.

Bachelor of Computer Applications (BCA) from Guru Nanak Dev University.

Senior Secondary from Khalsa Senior Secondary School Batala. (P.S.E.B).

Metric from Des Raj D.A.V. Sen. Sec School Batala. (P.S.E.B). Interpersonal skill

Ability to rapidly build relationship & setup trust

Confident & Determined

Ability to cope up with different situations

Fast Learner

IT Proficiency

Network devices (switches, Routers, ASA Firewall etc.)

Network Cabling

Microsoft office (Word, Excel, PowerPoint, Outlook etc.)

PL/SQL, HTML

Internet Browsing

Windows xp/7

Database and Operating System.

Projects During College

Created a project of Automobiles System in Bachelor of Computer Application using VB .NET & Oracle.

Created a project of Hotel Management in Master of Computer Application in DATABASE. Amitpal Singh

Curriculum Vitae

4

During my MCA 6th semester Industrial training, I have created a project of Routing Switching & Port Security.

Routing Protocols (OSPF, RIP, and EIGRP), Vlan, Access-list, STP, VTP etc. Hobbies

To gather more & more information regarding Technologies.

Communicating with others regarding Computer Technologies Personal Details

Father’s Name:- S.Kuldeep Singh

Address: - House number 206, Chaudrian Mohalla, Tibba Bazar, BATALA (pb).

Date of Birth :- 04-10-1988

Nationality :- INDIAN

Marital Status :- UNMARRIED

Languages Known :- English, Hindi, Punjabi



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