Microsoft Office Active Directory
Resume:
Sokeleng E. Nape
Home address: ** ******* ******, ****** ****, Standerton 2430
Cell number: 083-***-****/078-***-**** • Email address: napesklng@gmail. com
Drivers Licence : Code C1
Personal Profile
I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. As a graduate with three years’ worth of experience in IT and management, I am excellent in working with others to achieve a certain objective on time and with excellence.
Career Objective
This is one of the best careers that one could have, I love it, and I love what I do. Its challenging, but those can only make you grow in this field. I still want to study further CISCO, IT Management, and Project Management. One day I would love to see myself being an IT Manager at some company and finally owning my own IT Company. I ensure to bring about productivity, sustainability amongst other things in your company. I’m not only a Technician, I possess other experiences which I think are relevant i.e. Web designing and Software development; therefore with me you will have the best of both worlds. I’m hungry for success, versatility, team player, and leader and willing to learn absolutely everything. As for availability – I’m available as soon as you need me.
Achievements
Awards:
Promoted from Grade 8 to Grade 10 (2002)
Student of the year 3 times in a row (2002 - 2004)
Leadership:
Lead; implemented and spearheaded a huge Domain System rollout project in x5 Gert Sibande TVET College campuses.
Lead and rolled out a Computer Lab Networking project throughout x4 Student Support Centers (Networking new buildings) within the college.
Lead and implemented Projector installation project throughout Gert Sibande TVET College.
Education and Training
1.NC System Support NQF Level 5 - College Campus (PTA Campus) 2007-2008
2.National Diploma Information Technology - Falcon Business Institute 2006
3.Matric - Khula Sakhile Secondary School 2004
Employment
1.Senior IT Technician - Gert Sibande TVET College 2012 -2015
Tasks performed:
Install, configure and maintain Servers (FTP Server, Database Servers, BAS, Coltech and Persal Systems). Server Operating Systems (Windows Server 2003 R2, Windows Server 2008 R2 and Windows Server 2012 R2) Installation, Configurations and Maintenance. Building Domain Servers and Systems for Computer Labs, connecting Client Computers to Domain Systems. Configuring Group Policies and Organizational Units for all Domain Servers for controlled access by Students. Active Directory vast knowledge in terms of Account creation on the Domain Server etc…Data backup and restoration as well as Data recovery for Students on the Domain Server aswell as Staff members. Desktop OS (Windows XP, Windows Vista, Windows 7 and Windows 8) installation and support. Microsoft Office 2003, 2007, 2010, Office 360 and 2013 application installation and support experience. Install, configure, test, maintain, monitor and troubleshoot end-user workstations and related Hardware and Software. Design and implement LAN Infrastructure for Computer Labs as well as Corporate Offices and also Test and Maintain the Computer Labs. Configuring Network 3G Router, Network Switch and UPS. Provide technical support to users via Remote Desktop, Remote Control using Team viewer. Network/Internet connection troubleshooting using IP – Based commands: PING, IPCONFIG, TRACERT...Setting up POP3 and IMAP E-mails with outlook 2003, 2007, 2010 and 2013. Creating User Accounts on Active directory so they could be able to work on Coltech System and for users to be able to log in to the companies servers. Server support (Firewall, Exchange, Active Directory, Intranet/Internet, Backups, Virus Protection) Writing User manuals
2. IT Support (Helpdesk /Servicedesk) Gauteng Online – Cloudseed 2011 - 2012
Tasks performed:
Provide First Line Technical Support, Telephonically, Remotely and Physically. Identifies, diagnoses, and resolves Level One problems for users based on the nature of their problems. Provides one-on-one end-user problem resolution over the phone if not sorted, escalate to the 2nd line technicians. Monitoring of Network, checking the network and internet connectivity through a terminal using command lines. Diagnoses and resolves end-user network or local printer problems, PC hardware problems. Following agreed procedures, searches documentation and previous requests for assistance on related topics to establish possible solutions to calls. Documents any findings on the call log. Ensures adherence to escalation procedures. Responds to escalated, complex and high impact user calls in a timely fashion.
3.Junior Support Technician Konani Technologies
Tasks performed:
Backup, format and reload the Operating System; Server support (Firewall, Exchange, Active Directory, Intranet/Internet, Backups, Virus Protection); Installing all computer hardware and software; Installing network printers and scanners; Attending to jobs logged on IT helpdesk; Monitoring of company’s servers; Technical investigations and escalations; Server administration; Updating of jobs on the helpdesk system and providing feedback to the Operations Manager; Providing first line server and network support. Installing and Windows Server 2003 and Exchange Server 2003; Design Network structure and configure Network protocol; Design Network Layout, Network points and Network cabling; Configuring DHCP, DNS and Active Directory; Create users on Active Directory; Identify application vendors etc…
Skills
Technical: Windows XP, Vista, 7 and 8, Computer repairs, Server 2003, 2008 and 2012, Network Skills.
Software: Microsoft Office packages, Content Management Systems, Backup and recovery Packages,
Interpersonal: Good verbal and writing skills, problem solving, good decision maker, assertiveness, good listener, works well under pressure.
References
Mr. Collins Makhubela.
Service Desk Supervisor / Cloudseed – Gauteng Online
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