Project Management

Byjesh K Chellattan

Phone: 647-***-**** E-mail: ******@*****.*** Date of Birth: 24th May 1979

Skype: byjesh.k.chellattan LinkedIn: in.linkedin.com/in/byjeshkchellattan/

IT Project Management Business Analysis Business System Analysis

SYNOPSIS

An astute professional with over 13 years of rich experience in Project & Delivery Management, Business Analysis, SLA & Service Management, Client Relationship Management and Solution Delivery Management

Possess multi-continent work experience like USA, India and Europe and good exposure of onsite & offshore delivery model & methodology. Worked with prestigious Telecom clients such as Sprint, Vodafone and Century Link.

In-depth knowledge of all phases involved in development of an application such as Requirement gathering, Feasibility, Analysis, Solution approach, Estimation, Design, Coding, Testing, UAT, Reviews, Service level measurement and Implementation.

Hands-on-experience in handling multiple projects and providing various alternatives via excellent Business/ System analysis and problem solving abilities.

Sound management skills, capable of leading & motivating individuals, a customer-centric professional and knack for motivating large workforce for exceeding customer expectations in delivery of committed services.

Possesses multi-cultural exposure of working in global / international platform for delivering multiple projects successfully with required KPI metric, achieving gross profit on time delivery with zero defects.

Track of initiatives in Process/Productivity Improvement, Root Cause Analysis, Defect Prevention and Pareto Analysis. Also done the Statistical and co-relational analysis after the product/service launch in retail market.

Well versed with Application Services Management, Risk Management, QMS, SDLC, PMLC, ITIL, SOX Compliance, Digital Security, Agile/Scrum method and Best Practices of CMM level 5 Organizations.

Rich experience in entire sphere of Telecom domain like Retail Management, Enterprise, Online Sales and Corporate Communication applications.

COMPETENCIES

Business Analysis/Analytics

Project Management

Solution Delivery

Change Management

Global Client Interaction

Requirements Analysis

Testing

Quality Management

Process Oriented

Stakeholder Management

Metrics and Data Analysis

Problem Solving

TECHNICAL SKILLS

Technologies

:

Java, J2ee, Struts, BC4J, Visual Basic, Web services, XML, BMC IDM

Database

:

Oracle (SQL, PL/SQL), MS SQL Server

Web Servers

:

Bea Web logic, Tomcat, IIS

Processes

:

Project Management, QMS (Quality Management System), CMMI

Tools

Project Management/

Documentation

UML/Use Cases/Screens

BPM

Requirement Gathering

IT Services :

:

:

:

:

:

MS Project (Microsoft Office Project Professional),

IBM Rational Portfolio Manager,

MS Office (Ms Excel, Ms Word, Ms PowerPoint)

Rational Rose and Microsoft Visio

Rational BPM (Business Process Modelling)

IBM Rational RequisitePro and Doors.

E-Requestor, RTC Tool, Quality Centre, Remedy.

CAREER PATH and ACHIEVEMENTS

IBM India Pvt. Ltd Jul 2005 – Jun 2015

Project Manager – Bangalore, India: Vodafone Telecom (Europe) - Feb 2012 – June 2015

Vodafone is one of the largest mobile telecommunication providers in Europe. As a Project manager (Offshore Delivery) supported Retail and Online Sales application (Portal) development and maintenance activities. The responsibility includes managing all the phases of the project delivery by managing 40+ offshore resources and along with providing critical business/system analysis.

Interacted with Vodafone Local Project team for Business requirements (RFPs or JAD), Change requests to agree with deliveries/ dependencies mentioned in the plan, project acceptance (Plan/DEV/CAT review). Escalate the risks at right time with suggestions for mitigation and regular status update.

Received recognition by having in the Spotlight of 2012 Vodafone Newsletter for managing the online team successfully for all the major AD Projects by delivering on-time without any major defects.

Successfully delivered one of the AM Back Log Recovery project in the Online Sales Application maintenance area, achieved the Total ticket count of 8.63% (against target 25%) including the inflow of AMO Tickets. Vodafone have awarded IBM with an additional payment (Service Award).

Delivered the AMO Services successfully by meeting all the newly signed service level agreements by leading and providing Business and System solutions for the Production Defects/Issues.

Won the "IBM Orion Award" - Eminence and Excellence Recognition in 2012 and 2013.

Business Analyst - Overland Park, USA: Sprint Telecom (USA) - Sep 2009 – Feb 2012

Worked as a Business Analyst role in Sprint, one of the major telecom brands in USA that offers wireless voice, messaging, and broadband services. Supported Retail application area and successfully delivered some of the biggest and critical enterprise projects by

oWorking as a liaison between Business and technical team.

oGathering Business Requirements (JAD, Brainstorming, Interview),User stories and Analysis

oCreating functional requirements (FRS) and design (FDS)

oDesign walkthroughs, Providing Business/ functional clarifications and regular status updates.

oWorking with the external application teams for dependency on the enterprise web services (API) issues.

oTest Scenarios and Cases reviews

oUAT support and Quality Management.

Supported IPhone Launch project in Sprint in Retail area in a newly sprint introduced Scrum/Agile method to implement the project in a tight schedule with a short notice to meet the sprint immediate needs for the IPhone launch.

Received numerous appreciations from Director to Senior Sprint VP level for this successful release of the project in a newly introduced Agile/Scrum method within a short period.

Business System Analyst/Liaison - Overland Park, USA: Century Link Telecom (US A) - Aug 2007 – Aug 2009

Century Link is the Leading Telecom Service Provider in Local and Long wire line and personal communication services. Supported Identity Management (BMC IDM), Real Estate and Corporate communication applications (Java/J2ee and Oracle).

The main responsibility includes understanding requirements and converting into functional and system requirements, Functional and Technical Design, guiding the development team in converting the technical design into coding and configuration changes using the established coding standards and facilitating.

Conducted Feasibility Study of new solutions in Real Estate & Corporate Communication modules based on business requirements. Performed effort estimation for proposed solution using IBM’s estimation methodology.

Responsible for the effective communication between the project team and the Century Link customer. Providing day to day direction to the project team and regular project status to the customer.

Received "Tiger Award": Certificate of Excellence by IBM India for the Innovative idea provided for corporate application area.

System Analyst /Application Developer- Bangalore: Century Link Telecom (USA) - Jul 2005 – Aug 2007

Supported Real Estate and Corporate communication applications (Java/J2ee) system analysis and coding.

Developed and guided the development team of 15 members for converting the technical design into coding.

Validated and provided information for the Technical Design, Quality Procedure, integration planning, go-live preparation and enhancement activities.

Received "Bravo Award" from IBM for the contribution to this project.

Supported the Century Link (Embarq) – Sprint Company spin off time; worked for migrating and integrating all the Real Estate applications for Century Link.

Software Data India Ltd (Contractor for IBM India PVT. Ltd) Aug 2004 - Jul 2005

Worked as an Application Developer, responsible for maintenance and enhancements of the Enterprise Property Services applications of IBM US customer (Sprint Telecom).

Involved in migrating of 4 thick client applications in VB to Struts (Java/J2EE and Struts) based application. This was a right from the scratch development project which gave a single front end for all the 4 VB applications.

After working almost for 1 year in IBM as a Contractor for this project, received permanent position in IBM for the successful contributions made for this project.

Radiant Info Systems and B2B Software - Bangalore Apr 2001 – Jul 2004

Worked as an Application Developer, responsible for developing and implementing customized application for US customer, Boward County Services Ltd (Java/J2ee, Struts and Oracle).

SKILLS ENHANCEMENT

PMP Practitioner from PMI and Project Management trainings from IBM India.

Financial and Risk Management from IBM India.

Global Blue Consulting Training from IBM India in 2010 (Overland Park, USA).

Leaders Readiness Training from IBM in 2008 (Southbury, USA).

Lean Six Sigma, WWPMM, Agile/Scrum, QMS and CMMI.

Java 2 at Sun Authorized training centre and Brain bench Certified Programmer for the Java 2 Platform 1.4.

J2EE-XML-Webservices, UML, Rational tools training at IBM India.

EDUCATION

SIKKIM MANIPAL UNIVERSITY, India

Master of Computer Application

CALICUT UNIVERSITY, India

Bachelor of Science in Mathematics

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