Manager Customer
Resume:
ALINA I. SMITH
Elizabeth, New jersey 07208
************@*****.***
Objective
Self-motivated and goal-oriented mortgage professional seeking a processor position with an established mortgage company where I can enhance my skills and experience. I am committed to customer satisfaction and high standards of excellence.
Investors Bank, Short Hills, NJ
Commercial Loan Closer 8/2013 - Present
• Receive loan documents from outside counsel
• Review loan documents for consistency with loan commitment
• Receive loan files from bank’s Short Hills, New York and Spring Lake Heights offices prior to closing
• Makes sure file is complete prior to closing and that preconditions have been met
• Obtains outstanding from Short Hills, NY and Spring Lake
• Assist in coordinating closing and Post closing follow up
• Determinate escrow account and ensure that taxes are paid up-to-date
• Prepare and complete closing figures
Chase, Iselin, NJ 1/2012 – 7/2012
Processor
Responsible for processing conventional full doc mortgage loan applications in a fast-paced environment.
Bank of America Home Loans, Cranford, New Jersey
Home Services Specialist II 12/2010 – 12/2011
Processed FHA, VA & Conventional and some MHA loan applications. Ordered appraisals, flood, and titles.
Cleared conditions and readied transactions for loan closing, following up within 24 hours on receipt of third party documentation.
Escalated issues to underwriter or unit supervisor.
Gathered credit documentation from the customer and third party in support of the loan approval decision.
Ensured that loans were processed in accordance with company policy and procedure.
Bank of America, Card Services, Newark, New Jersey 11/2008 – 12/2010
Bilingual Senior Account Manager
Worked with customers in extreme financial hardship to repay loans.
Attended staff/ manager meetings when appropriate.
Minimized bank liability by achieving to credit policies, guidelines and regulatory requirements.
Embodied Bank of America core values and serve as a role model to peers regarding attitude and work ethic.
Bank of America, Card Services, Newark, New Jersey
Fraud Bilingual Analyst I – ATM/Debit Customer Protection 02/2008 - 10/2008
Assisted Customers with questions or issues regarding their accounts in both English and Spanish.
Reviewed and analyzed credit card applications for possible fraudulent activity.
Made judgmental decisions to manage risk and losses from customers’ accounts.
Education
Union County College, Elizabeth, NJ
Secretarial Science Program
Certified ESL Administrator (07/91)
Software Skills
Proficient with Easy HUD and Hot Docs mortgage software; MS Word, Excel, Word Perfect and Quick Books Encompass, Caylx, DU/LP
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