Customer Service Manager

Location:

Illinois

Posted:

September 15, 2015

Contact this candidate

Resume:

Scott Killian

***** ******** **. #* **********, Ohio 43551 C: 419-***-**** E: *********@**********.***

Production Manager Warehouse Manager Project Manager

istinguished Production Management professional with recent MBA backed by Six Sigma Yellow Belt and Quality Process Analyst (CQPA) certifications (candidate, 2015), offer productivity improvement and warehouse & distribution expertise, and inventory management and strategic planning strengths. Proven track record includes history of top performances yielding double-digit productivity and process improvements impacting corporate bottom line, resulting in recognition as “Employee of the Month” (December, 2013) and two-time nomination as company “Employee of the Year. Accomplishments entail cutting costs by $720,000 annually, expanding production capacity by 47%, and participating in $1.8 million equipment update responsible for 20% gain in production.

Professional Experience

FRESENIUS, Oregon, Ohio (2015 – Present)

Manufacturer of dialysis machines and components. Oregon facility produces dry and liquid dialysis formulas, with seven production lines and 100 employees.

PRODUCTION SUPERVISOR

Hired to oversee various shifts, with primary responsibility of identifying and initiating process improvements.

Increased production by 14% by identifying bottleneck in production process and implementing changes in manning.

Train and Develop production teams for optimal production output.

Part of Quality Team that resolves non-conformances and performs Compliance Audits.

PRINCIPLE BUSINESS ENTERPRISES, Dunbridge, Ohio (2013 – 2015)

Privately-held manufacturer of incontinence products and line of bed and puppy training pads, with multiple production lines running 24 hours per day and sales of $68 million, supported by 130 employees.

PRODUCTION SUPERVISOR

Hired to manage night-shift operation, with core duties spanning oversight of four production lines with 20 employees, four shipping and receiving staff, three Quality Lab and three Maintenance Technicians with accountability for all production, shipping & receiving, maintenance, and quality control functions.

Direct all department teams, helping troubleshoot downtime issues, analyzing and implementing lean manufacturing opportunities, and updating and maintaining Kanban boards for each line. Mentor new employees, conducting performance evaluations, and participating in several production and quality teams to improve production, product quality, and customer service performances.

Honored as “Employee of the Month” in December 2013, for perfect attendance during tenure and for going above and beyond job duties by assuming all Inventory Control Coordinator responsibilities, until currently vacant position filled.

Reduced case cost by $720,000 annually and increased capacity by 46.87% (from 64,000 to 95,000 monthly), by participating in 5S Kaizen cleanup event for one production line, serving as member of team analyzing changeover of diaper components.

Helped implement improvements to tool boards, pre-staging components and machines, and overseeing adjustments facilitating changing of multiple components simultaneously.

Scott Killian

1036 Eastbrook Dr. Perrysburg, Ohio 43551 H: 419-***-**** C: 419-***-**** E: *********@**********.***

Eliminated as much as $27,000 in annual scheduled downtime costs – accumulated at up to $2,250 monthly – associated with elastic replacements, which also yielded production capacity increases.

Spearheaded 33% productivity increases on premium diaper line – from 60,000 to 80,000 cases monthly – by overseeing adjustments, implementing new equipment upgrades, and reducing changeover times, with goal of hitting 95,000 cases monthly in December of 2014, due to machine upgrades and improved scheduling.

Lowered shipping costs by as much as $15,000 annually, by instituting change in packaging materials while initiating investigation to implement comparable changes for further cost savings plant-wide.

Resolved high-priority safety issue involving frequent collapse of stacked pallets in warehouse, after reconfiguring bag and box size to eliminate empty space causing collapses, with added benefit of reducing shipping costs.

Involved in proposals for two projects to Senior Leadership Team recommending: (1) addition of warehouse space to eliminate need for expensive second party warehousing requiring re-configuration of current production layout, and (2) implementation of glue heads on all production lines to reduce downtimes.

WALBRIDGE COATINGS, Walbridge, Ohio (1995 – 2013)

Unionized tier I steel supplier to automobile industry, with sales of $130 million and 110 employees.

PRODUCTION SUPERVISOR

Transitioned from initial position as temporary employee to management role, with accountability for staffing of 25 direct-report personnel within Production, Maintenance, and Shipping & Receiving Departments, and operation of two production lines.

Built Cross-Departmental Troubleshooting Team focused on implementing strategies to improve production, quality, and maintenance functions, training and mentoring staff on production techniques and safety awareness. Conducted performance evaluations, ensuring compliance with union contracts and QS9000 ISO14001 job descriptions and procedures, performing audits to ensure process books utilized correctly and best practices followed, also serving on several Continuous Improvement Teams.

Cut manpower by $60,000 annually or one Full Time Equivalent (FTE) while increasing production by 17% or 180,000 pounds daily, after leading job study of four man production line, initiating cost-saving changes and productivity improvements, and staffing all departments with minimal use of overtime.

Secured “Employee of the Year” award nominations in 1999 and 2002 for attaining perfect attendance and other superior performances, earning “Certificate of Achievement” and $2,000 cash award for completing Bachelor’s degree with honors in 2002.

Grew production by more than 20% and acquired new business through installation of updated $1.8 million slit line, developing work instructions and training employees on new equipment.

Instituted Lead Strip Tracking Program – with help of Information Technology Department – to monitor use of lead strips on line, after analyzing inventory and realizing no such tracking system existed. Actions prevented any further unplanned downtime due to lead strip breaks

Implemented Quality Assurance Lab procedure tensile testing lead strips after usage to determine viability for future use, which resulted in virtual elimination of lead strip breaks, extending production line uptimes.

Spearheaded development and integration of facility’s QS9000-ISO14001 Quality System, making invaluable contribution by standardizing instructions for all hourly positions and updating and maintaining process books.

Scott Killian

1036 Eastbrook Dr. Perrysburg, Ohio 43551 H: 419-***-**** C: 419-***-**** E: *********@**********.***

WALBRIDGE COATINGS, Walbridge, Ohio (1995 – 2013)

Unionized tier I steel supplier to automobile industry, with sales of $130 million and 110 employees.

PRODUCTION SUPERVISOR

Grew production by more than 20% and acquired new business through installation of updated $1.8 million slit line, developing work instructions and training employees on new equipment.

SHIPPING CREW CHIEF

Led and directed team of four Operators and Traffic Coordinator in shipping and receiving of steel substrate, receiving all raw materials needed for production and maintenance, monitoring raw, finished goods, and scrap inventories through daily cycle counting, and overseeing upkeep of warehouse storage racks to ensure zero steel defects.

Produced annual cost savings of $45,000 by leading team in re-design of coil rack storage units to provide longer life cycle and significant safety improvements, with Shipping Department achieving no recordable lost rows in more than six years, compared to former record averaging four collapsed rows annually.

Reduced shipping inaccuracies – from as many as three costly errors monthly to zero errors in more than three years. Developed procedure to double check product being shipped by “double scanning” or cross referencing bar code on product with bar code on bill of lading, to ensure correct product shipment.

Earned year-end bonus and letter of appreciation from company President for efforts utilizing inventory expertise, in project where flown to San Francisco, California, to conduct plant-wide inventory verification prior to acquisition of coil-coating facility. Initiative encompassed verifying inventory via physical counts, reconciling inventory, and performing underlying random cycle count.

Served as member of Management Team responsible for introducing new MAPICS manufacturing and inventory control system to replace outdated AS400, training all plant employees while delivering specialized education to production and shipping personnel, troubleshooting system and rectifying initial system errors following “go-live” event.

Scott Killian

1036 Eastbrook Dr. Perrysburg, Ohio 43551 H: 419-***-**** C: 419-***-**** E: *********@**********.***

Initiated comprehensive computerized Inventory Tracking Program to streamline monitoring of and accountability for lead-strip usage, which eliminated incidences of overuse of strips and incorrect depreciation allocation, resulting in more accurate financial records of assets and substantial reduction in unscheduled downtime.

Significantly increased department productivity – enabling distribution of 24/7 shipments without need for downtime – by utilizing effective manning techniques incorporating cross-training of all employees across all department positions.

PREVIOUS POSITIONS

Production Utility

Only individual in such role cross-trained on all facility jobs, also supporting production and shipping & receiving lines.

Quality Assurance Platform Inspector

Achieved 99%+ external yield of customer fulfillment goals, after being promoted to lead final inspections of finished steel substrate for quality control and specifications compliance.

Slitter Operator

Attained numerous production records by initiating effective workforce- and project-management practices, receiving acclaim as first and only company employee to run over million pounds in only one shift. Successfully trained and managed top-performing team to consistently achieve production goals in operation of 72-inch edge trim line.

Shipping Helper

Became sole summer associate qualified as 25-ton Overhead Crane Operator in addition to Forklift Operator qualification, charged with loading / shipping product and receiving / unloading raw materials.

ADDITIONAL PROFESSIONAL EXPERIENCE

Adjunct Faculty – Owens Community College, Toledo, OH (2002 – Present)

Transitioned from Accounting Tutor to Developmental Math Instructor, subsequently developing Tutoring Center in new downtown Toledo campus, later serving as Academic Advisor. Ultimately accepted teaching position in The Gateway to College Program helping high school drop-outs earn high school diploma and college credits, receiving letter of recognition from college President, letter of recommendation from Program Director, and recognition as “outstanding participant” for efforts.

Duel Rate Supervisor – Hollywood Casino, Toledo, OH (2012 – 2013)

Acquired gaming license as supervisor in casino operations.

EDUCATION

MBA – University of Phoenix (2014, 3.6 GPA)

B.S. in Business Management – University of Findlay, Findlay, OH (2002, 3.6 GPA)

A.A. in Accounting – Owens Community College, Toledo, OH (1995)

TRAINING & CERTIFICATIONS

Six Sigma Yellow Belt Certification (August, 2014)

Candidate – Certified Quality Process Analyst [CQPA] (December, 2015)

Certified in Automated External Defibrillator (AED) and First Aid

Trained in TS16949

Trained in QS9000 – ISO14001

Trained in Lean Manufacturing Practices

Contact this candidate