Customer Service Manager

Marcus Bello

Shift Manager

Savannah, GA *****

********@****.*** - 912-***-****

Mature, responsible, and self-motivated individual seeks the opportunity to represent a transportation company that has a strong safety and employee satisfaction history. Authorized to work in the US for any employer

WORK EXPERIENCE

Student Driver - CDL

Savannah Tech College - Savannah, GA - June 2015 to August 2015 Shift Manager

Star Castle - Savannah, GA - July 2014 to July 2015 Run day-to-day operations, open/close

* Supervise

Kitchen Manager

Savannah Bed & Breakfast Inn - Savannah, GA - January 2013 to February 2014 Scheduling, menu planning, and cooking

Director of Operations /Client Relations

CIBT, Inc - Miami, FL - April 1998 to July 2012

Perform monthly employee review and annual evaluations based on adherence to company standards of work, performance, and productivity metrics

* Participate in weekly meetings and attend annual Director's meetings

* Evaluate escalation issues and make appropriate recommendations

* Provide world-class customer service

* Quality control, billing accuracy and file management

* Review and resolve customer service related issues/complaints Facility Manager/CSR

Interway Corp - Medley, FL - September 1995 to April 1998 Supervise warehouse employees to ensure timely and proper product handling, packing, and loading of shipping containers

* Provide product quotes/sales for export to Brazilian market

* Other duties included A/R & A/P

EDUCATION

Commercial Driving School in Transportation

Savannah Tech College - Savannah, GA

2015 to 2015

Bachelor's of Science in Management

Fairleigh Dickinson University-Metropolitan Campus - Teaneck, NJ 1986 to 1991

SKILLS

CDL Tanker/Hazmat endorsement (Less than 1 year), Schneider National - Bulk Training Academy (Less than 1 year)

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