Manager Customer Service
Resume:
Carmen Diana Lopez
***** ****** ****** **** *** Orlando, FL 32836 407-***-**** ************@*****.***
Qualifications Profile
Experienced professional with an extensive and comprehensive knowledge of policy, housing, and property management. Effective team player with excellent organizational, leadership, communication skills, and proven ability to facilitate discussions and connect with a diverse body of stakeholders. Committed to making resources accessible to people and a passion for providing quality customer service.
Skills
Budgeting
Training and Development
Customer Service Relations
Presentation Skills
Typing 40 Wpm
Human Resources
Rent Roll and Yardi expertise
Fair Housing Laws
Acquisitions
Experience
Westgate Vacation Villas, Kissimmee FL
VIP Services/Concierge/Guest Relation, 2012 to 2014
Greet/welcome every guest that walks in the lobby.
Provide accurate directions when requested.
Answer to guest phone calls with the correct script.
Go above and beyond with our owners and guest needs.
Be able to work efficiently with computers when searching for information, directions, etc.
Communicate directly with guests, both in person and by telephone
Provide information on facilities and services, events and attractions, tours, travel routes and transportation schedules such as taxis and shuttles.
Provide information about local features such as shopping, dining, nightlife, and recreational destinations.
Act as a guide/information center in local tourist maps and geographical area.
Assist sales by performing daily appointment duties
Assist sales rep and maintain general knowledge of sales (both day line in-house sales)
Assist front desk with confirmed owners check-ins/pre-reg
Maintain and manage guest and employee mail (involves lifting)
Maintain confidentiality of any information of the guests and keep it only to the knowledge of hotel management.
Responsible for assuring a smooth check-in and checkouts (creating checking list on weekends)
Interact between departments
Handle situation within the department, but also assist in solving situation for other Front
Kirkman Apartments, Orlando, FL
Assistant Property Manager, 2011 to 2012
Assisting the Community Manager with interviewing, screening and hiring of any potential employee for all departments.
Assisting the Community Manager in subsequent orientation, training and scheduling of all office personnel.
Responsible for the inventory and ordering of all necessary administrative supplies and equipment for the management department.
Assisting the Community Manager in any disciplinary or promotional recommendations with regard to all office personnel.
Committed to making resources accessible to people and a passion for providing quality customer service.
Responsible for the efficient and timely reporting, maintenance and submission of all administrative forms, files and reports.
Responsible for collection and posting of rent to the Jenark tracking system.
Responsible for insuring efficient and courteous response to all resident requests.
Assisting Community Manager in designing and implementing a resident retention program, a news letter, resident referral program or social activities.
Responsible to filling eviction process when it’s necessary.
All duties as determined by the Community Manager or Regional Manager.
Belleza – Robbins Properties LLC, Kissimmee, FL
Property Manager, 2009 to 2011
Responsible for day to day operations of a multi-unit property.
Responsible for insuring a professional appearance and manner for oneself and all personnel at all times.
Responsible for the efficient and timely reporting, maintenance and submission of all administrative forms.
Thorough knowledge of leasing techniques and sales methods as designated by SRH LLC.
Effective team player with excellent organizational, leadership, and communication skills.
Responsible for insuring contact with business and locator services, and insuring availability of promotional material.
Responsible for reporting any unusual or extraordinary circumstances regarding the residents or the property.
Responsible to filing eviction process when it’s necessary.
Responsible for collection and posting of rent.
Responsible for employee’s pay roll.
All other duties as determined by the Regional Manager or Corporate.
Belleza – Sawyer Realty Holdings, LLC, Kissimmee, FL
Assistant Property Manager, 2006-2009
Experienced professional with an extensive and comprehensive knowledge of urban policy, housing, and property management.
Assisting the Community Manager in subsequent orientation, training and scheduling of all office personnel.
Responsible for the inventory and ordering of all necessary administrative supplies and equipment for the management department.
Assisting the Community Manager in any disciplinary or promotional recommendations with regard to all office personnel.
Committed to making resources accessible to people and a passion for providing quality customer service.
Responsible for the efficient and timely reporting, maintenance and submission of all administrative forms, files and reports.
Responsible for collection and posting of rent to the Jenark tracking system.
Responsible for insuring efficient and courteous response to all resident requests.
Assisting Community Manager in designing and implementing a resident retention program, a news letter, resident referral program or social activities.
Responsible to filling eviction process when it’s necessary.
All duties as determined by the Community Manager or Regional Manager.
Inspect vacant or occupied apartment
The Palms – Pierson Properties, LLC, Kissimmee, FL
Assistant Property Manager, 2003-2006
Work with the management team to identify and address lease violations, social service needs, and concerns from the community
Responsible for insuring that all personnel in all departments operate within OSHA (Occupational Safety & Health Act) standards and company safety policies at all times.
Responsible for seeking educational opportunities and self-improvement for personal growth and development.
Prepare leases and move-ins, create marketing materials for our property, assist in litigation for non-payment and other lease violations, inspect units, and work to resolve tenant issues.
Communicate with the tenant Task Force and other community organizations and groups to bring resources, information, and services to residents.
Responsible for collection and posting of rent.
Responsible to filling eviction process when it’s necessary.
All other duties as determined by the Community Manager or Regional Manager.
Inspect vacant or occupied apartment
Education
Finger Lake Community College, NY
A.A. Degree, Business Administration
Inter American University, PR
2 Years of Continued Education
Awards and Affiliations
Florida Notary Public
Management Continued Education Training
Real Estate License
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