Customer Service Sales
Resume:
Resume Below
Dear Hiring Manager:
I am applying for the Marketing Account Executive with Texas Onboarding position because of my previous experience in management, business development, and customer service. With the public speaking and training I’ve done, I bring some additional value to the position. I completely understand the importance and value of providing superb service to current clients and potential clients. Being the driven individual I am, my mission is to provide the value Texas Onboarding seeks and play an integral role in the continued success of the company. I attribute always exceeding my goals to how driven I am to be an asset to who I work with, or work for. With years of customer service and sales, I’ve learned how to work very well with all kinds of people in all position levels in the most professional, influential, and beneficial ways. In my current position with Staples as a B2B Consultant, I am exceeding my sales metrics, and as an Account Manager I was able to increase a projected $3.6M book of business to $4.3M out our fiscal year’s end. At Xceed Financial, I exceed our sales and service metrics, and was the top referrer of mortgage and investment services. Whether the general day to day operations of a position vary or not, each day provides new challenges because no one day is exactly the same, and every day is fresh. Thinking outside the box allowed me to develop a fun yet exciting work environment with Hoagies & Wings managing 3 locations. That led to quicker processes, reduction in operational losses, and a 200% increase in sales over a three year period. Over time these things now help me run a great WFG team by helping them identify their markets to work within, identify their driving forces, and empowering them to constantly improve. I’m not sure of the exact candidate you’re looking for, but if you’re truly looking for someone who is going to have an impact on your company, staff, and clients, we need to have a conversation about your goals, and come up with a strategy to achieve them. I look forward to hearing from you.
Best regards,
Nile Mashaka
****.*******@*****.***
Nile Mashaka
Las Vegas, NV
****.*******@*****.***
Seeking position
Marketing Account Executive with Texas Onboarding
Energetic, motivated, and disciplined professional with a background and training in sales, strategic sales, and business development analysis. Hands-on experience includes work in direct sales, and phone sales. Committed to high ethical standards. Core Skills
Problem Solving…Relationship Building…Negotiation…Customer Interface…Prospecting…Written / Oral Communications Sales Analysis…Customer Satisfaction…Statistics…Performance Analysis…Presenting…Training Indicators of Potential
Strong interpersonal skills with the ability to meet critical deadlines in fast-paced, dynamic environments.
Demonstrated versatility by successfully handling varied and diverse work experiences, including customer service, research, and sales/marketing activities.
Energized by challenges and a drive for excellence
Superior organizational, communication, and technical skills.
Versed in Microsoft Office and Salesforce.
Education
Bachelor of Arts Degree, California State University of Stanislaus, May 2008
CSU Stanislaus Track & Field, Nationally ranked sprinter, 2 time Conference Champion, Team Captain
CSU Stanislaus, Interim off season coach
Sales Awards / Recognition
Recognized for increasing revenue 200% over a 3 year period (Hoagies & Wings, Culver City 2010)
Highest customer satisfaction rating of all restaurants (Hoagies & Wings, Culver City 2008,2009)
Multiple successful marketing campaigns and products (Hoagies & Wings 2008, 2009)
Successful client building (Hoagies & Wings 2008, 2009)
Top Referrer of Investment and Mortgage services (Xceed Financial 2011, 2012)
Top department producer (Xceed Financial 2012)
Projected $4 Million Book of Business
10% Increase in Book of Business to date, 18% increase in BOSS (Segmented) categories to date Affiliations
Department of Insurance Life & Health License #0I71323 Nile Mashaka Page Two
Career Experience / Achievements
Staples March 2014
to Present
Providing Business to Business consulting on the purchasing process by being a single source solution of a company’s needs and increasing our footprint through different segments. Business to Business Consultant
Prospecting for new business using various resources
Taking a consultative approach to the introduction of Staples’ resources
Group presentations and training to end users
Meeting with key decision makers of various departments
Currently at 110% to Goal YTD
Inside Account Manager
Increasing business awareness of the Staples’ business program of offering more than just office supplies
Maintain a book of business of more than 550 accounts
Creating new strategies to market to accounts vertically or by category segment
Consulting with CEOs and CFOs on their procurement process
Leading strategy sessions with our team of 12 for different ideas and best practices for optimal success
Grew book of business from projected $3.6M Book of Business to a $4.3M Book of Business World Financial Group/Transamerica – Financial Rep April 2013 to Present
(Contract)
Creating retirement and legacy planning to all social classes, based on need, and not by income. Setting financial goals with clients, and providing a roadmap to help them reach them.
Creating business by prospecting, networking, and referral partners
Group presentations and public speaking
Providing leadership and roles to the team members to maintain growth
Consulting of retirement solutions that range from life insurance, to annuities to mutual funds
Helping clients with resources to help keep track of their expenses to maintain budgets
Training in the field and pretesting for new associate
Working within compliance of regulatory agencies Xceed Financial Credit Union – Personal Banker (Call Center) August 2010 to April 2013 Provide advice, strategies, and solutions for all aspects of the financial, asset management, and wealth transfer to new and existing customers.
Increase Corporate Relations to add to our Select Employer Group List and increase our member footprint
Maintaining member relations through inbound and outbound calls
Creating cross-selling and up-sale opportunities for current members
Product and presentation training to department associates
Exceeded sales and service standards each year
Hoagies & Wings – Business Manager December 2007 to August 2010 Responsible for comprehensive location operations and marketing/advertising strategies.
Operational Management: operation efficiency, scheduling, payroll, ensuring high standards of customer service, inventory maintenance, conducted hiring/termination/training staff
Generate extensive reports to track daily, monthly revenue analysis
Created and tracked marketing material, campaigns and price point analysis
Handled web content for the website
Large catering accounts included: Sony Studios, Culver Studios, My Space, Activision, Fox Studios, Loyola Marymount, NFL Network.
Eliminated late fees and inventory issues, most efficient use of staff of 5 locations
Contact this candidate