Customer Service Project

Mohammed O. Fadlalla

**** ******* *******, ******** ****, MN 55443

(********.*@*****.***)

+1-612-***-****

Objective Seeking a position where I can apply and further develop skills attained through my educational background and work experience.

Education Bachelors of Science (B.S.) Management Information Systems (MIS), United Arab Emirates University (AACSB accredited) – Abu Dhabi, UAE

Relevant Course Work

-Enterprise Systems and MIST Strategy, Business Intelligence & PM, MIS Analysis and Logical Design, MIS Project Management and Practice, Data and Information Management, E-Business Strategy Architecture & Design.

Experience Project Experience

- Project 1: Created a database query to help facilitate the university course registration process.

- Project 2: Utilized my project management skills to lead a web page development project (conceptual) for a florist shop, which included an order processing system.

- Project 3: Participated in the creation of a conceptual log in page and ticket reservation system for an amusement park using NET Beans IDE java software.

- Project 4: Used Excel's Pivot table to perform data extraction and analysis for the university's Career Department.

Leadership Experience

-Vice President of the UAE University MIS Club.

Work Experience

-Internship – Abu Dhabi Customs General Directorate (Abu Dhabi Department of Finance), Abu Dhabi, UAE (September 2013 – January 2014).

oProvided technical support for users in the organization (trouble shooting, trouble tickets and system support/maintenance) and Windows OS installation from organization server.

oWorked on Dhabi Enterprise System (Oracle), and provided recommendations for improvement.

oReceived training on the maintenance of various servers and network switches in data centers.

Skills General Skills

Leadership/management, communication, presentation, negotiation, interpersonal skills, team skills, time management, business knowledge, project management, customer service, analytical and organizational skills.

Systems My SQL, Analytica, Java NetBeans IDE, IBM Spss (Statistics Software), MS Excel (Statistics and Pivot Tables), MS Project, MS Access, MS Word.

References Available upon request.

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