4 years of exp as an IT Business Analyst in CTS

* * * * *

PARVATHI MENON

Ali Al Qubaisi,King Faisal Street,

Sharjah, UAE

Contact no: +971*********, +971*********

E-mail ID: ********.*.*****@*******.***

CAREER OBJECTIVES

To pursue a highly rewarding career, seeking for a job in challenging and healthy work environment where I can utilize my skills and knowledge efficiently for organizational growth. SUMMARY

1. Analytical, enthusiastic and innovative IT professional with over 4 years of IT Business Analyst experience in deployment for Retail e-commerce industry. 2. Proficient at creating and transforming business requirements into functional requirements and designing business models using UML diagrams.

3. Added value to the business by turning several “Paper and Pen” tasks into a completely automated cron jobs and formalizing all business processes into an integrated source thereby reducing time consumption, manual efforts and improving efficiency and accuracy. 4. Creating Business Requiremnt Document(BRD), Statement of Work(SOW) and DoU (Document of Understanding)

5. Reviewing and evaluating weekly KPI achievement and producing an end of week spreadsheet. 6. Implemented several code optimizations and rolled out to production to improve site performance based on production log reports.

7. Strong at giving important presentations

8. Exceptional problem solving and sound decision making capabilities, recognized by alternative solutions, and confident, accurate, decision-making coupled with excellent communication and interpersonal skills.

9. Quick analysis of issues and troubleshooting them to minimize business & financial impact 10. Involved in writing shell scripts for UNIX OS for application deployments to production region. 11. Proficient in client handling and ensuring full client satisfaction by understanding and meeting client expectations.

12. Ability to learn and adapt quickly to the emerging new technologies/software. EXPERIENCE SUMMARY

Cognizant Technology Solutions - October 2011 – May 2015 Project 1 : Pangaea Cart and Checkout (CXO) Aug 2013 – May 2015 Designation : Programmer Analyst (BU-Retail E-Com) Client : Walmart.com

Walmart.com is one of the leading ecommerce retailers. Pangaea CXO team consists of different engineering teams across various locations. The world's largest retailer is also the world's largest, fastest-growing and most dynamic ecommerce organization. It is the world's largest company by revenue, according to the Fortune Global 500 list in 2014 2 P a g e

Roles & Responsibilities

1. Resolved various kinds of production issues from low to critical. a. Database issues

b. Vendor patch issues

c. User issues, Application issues, User requests

2. Supported all the UNIX requests for various applications. 3. Played key role in design and execution of 1 week implementation task to capture design and development requirements in an iterative development life cycle that reduced lead- time by over 50%.

4. Recipient of “eComm prodigy” award by Retail-vertical business unit as well as multiple technical excellence awards.

5. Creating Statement of Work(SOW) and DoU (Document of Understanding) 6. Implementing production changes, documentation, root cause analysis. 7. Wrote tools in Python & shell script to run parallel SSH connections to remediate configurations & QA on several thousand hosts.

8. Developed a cron job that changes the color of the text in the mail body depending on the status of the server. Technology used – Unix Shell Scripting + HTML 9. Developed cron job that checks the count of the occurrence of an exception within last 10minutes and triggers a mail when it’s alarming.

10. Responsible for writing complex SQL queries using joins, sub queries and views to retrieve data from the database.

11. Creating & updating Problem incidents as part of problem management using Remedy and JIRA.

12. Experienced in preparing excellent documentation on business requirements and powerful presentations

Programming Languages SQL,PL/SQL, Core Java, PHP (Basic), Unix shell scripting, Python Databases Oracle 10g, mongo DB (Basic)

Remote Access Tool WinSCP, Putty

Ticketing Tool JIRA, BMC Remedy

Analyst Documentation Microsoft Viso 2003, Microsoft Office 2010 Statistics Analysis Tool Graphite, IBM Thread and Monitor Dump Analyzer Repository GitHub

Version Control System CVS

IDE Eclipse

Modeling Language UML

Markup Language HTML

Business Analyst responsibilities

1. Performed research to assist in development of project scope, define requirements, and propose changes.

2. Implementation of new designs within the Business Operating Model. 3. Involved in workshops / training / presentations. 4. Providing a connection between the company, client, the development team and any third- party concerning software functionality throughout the development phase. 5. Excellent communication skills to achieve and coordinate with business and technical mentors to explore business process enhancement opportunities 3 P a g e

Project 2 : Continuous Production Engineering

(CPE – Platform)

Mar 2012 – Jun 2013

Designation : Programmer (BU-Retail E-Com)

Client : Walmart.com

Roles & Responsibilities

1. Keeping track of backend, frontend and core process of Wal-Mart website. 2. Wrote scripts to automate various processes and functionality which brought down manual effort and time consumption drastically

3. Worked on IBM Thread and Monitor Dump Analyzer for Java Tool to identify, deadlocks and resource contention in Java threads for critical Site down issues. 4. Developed SQL stored procedures for usage within message flows. 5. Debug, replicate bugs, develop and suggest workarounds, while ensuring that SLAs are met. 6. Contribute effectively towards the ad hoc task – Graphite Tool used to study the performance of Wal-Mart site during Holiday peak and Stress Test 7. Actively participated and prepared scripts for many Release and stress test activities for Wal-Mart sites to evaluate the efficiency of the site during holiday season. 8. Worked on dynamically changing the active connections on a bunch of servers using JMX and performed load testing for the same using Jmeter and badboy tools. Programming Languages SQL,PL/SQL, Java, PHP, Unix shell scripting, Python Databases Oracle 10g, mongo DB

Remote Access Tool WinSCP, Putty

Ticketing Tool JIRA, BMC Remedy

Analyst Documentation Microsoft Viso 2003, Microsoft Office 2010 Statistics Analysis Tool Graphite, IBM Thread and Monitor Dump Analyzer Repository GitHub

Version Control System CVS

IDE Eclipse

Performance Testing Tool Jmeter, badboy

Achievements

1. Well appreciated by the top authorities (client side) for creating scripts which integrates the frequently accessed URLs of the new Wal-Mart network to the legacy site. This will include the URLs with that of the legacy site and get cached which will thereby reduce the hit count on the database. It serves as a backbone to the site and avoids DB crash scenarios. 2. Received appreciation from client side for several shell scripts and java automation prepared to reduce manual efforts for monitoring and stats collection. 3. Worked on several critical code fixes – e.g., Passwords showing up in the logs 4. Promoted to Programmer Analyst within a span of 1year. 5. Received appreciation for successfully installing and configuring Graphite – Scalable Real time Graphs, on various DevOps machines which were used during holiday peak season. 6. Received appreciation for performing successful load testing on several of servers after making the required changes in order to dynamically change its connection using JMX. Computer Proficiency - Microsoft Office tools namely Access, Excel, Outlook, PowerPoint and Word, UML and MS Visio

Training – Oct 2011 Feb 2012 – Cognizant Technology Solutions 4 P a g e

Designation – Programmer Trainee

Subjects – Core Java, Oracle 11g

ACADEMIC CREDENTIALS

Bachelors of Computer Science

Jyoti Nivas College, Bangalore, India

Year of Passing – 2011

Currently pursuing Master in Business Administration Symbiosis College of Distance Learning

Specialization - Marketing

AWARDS & ACHIEVEMENTS

1. Awarded “eComm prodigy” by Retail-vertical business unit. 2. Awarded as “Warrior of Time” by Retail-vertical business unit. 3. First Prize in Lecture Competition from JNC in the year 2009 4. Article on “Mathematical Model to detect Diabetes” published in College’s Student Magazine in 2011.

PERSONAL PROFILE

Date of Birth : 08th June 1990

Sex : Female

Nationality : Indian

Marital Status : Married

Visa Status : Spouse Visa

Languages : English, Hindi, Malayalam

DECLARATION

I hereby declare that all the information provided above is true and correct to the best of my knowledge.

Yours Sincerely

Parvathi Menon Place: Sharjah

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