Sr. Clerk

EASTER POLOAI 916-***-****

**** ********** ***, **********, ** 95828 ********@*****.***

OBJECTIVE

To obtain a challenging and rewarding position in the Administrative/ Customer Service field, where I can utilize my skills and expertise to make a positive contribution; and, also gain additional experience.

SKILLS & ABILITIES

Excellent Customer Service and Customer Relations Skills

Strong verbal, written and interpersonal communication skills

Answer and direct multiline phones

Handle Customer Inbound calls nationwide and process payments of donations given to radio station

Excellent ability to prioritize multiple work tasks, meet deadlines and work independently as well as accurately in a constant professional manner

Answer all customer inquiries/problems in a quick and efficient manner

Assist Supervisor in timesheet management along with monthly reports thereof

Advanced use of current computer programs such as Microsoft Word, Excel, Access, Outlook, etc.

Operate office equipment such as computer terminals, printers, copiers, Microsoft, scanners, phones and fax machines

Scanned documents and emailed the contact person all files that were scanned and mailed hard copies.

Ordered office supplies thru fed ex and mailed documents and HR file priority overnight thru fed ex mailing system. Responsible in turning on phone right at 8:00 a.m. and forwarding calls at closing business time at 5:00 p.m. to voice mail. Responsible in making sure office always had enough supplies of what’s needed in the office.

Performed data entry, files documents, correspondence, and reports; monitors caseloads from monthly and weekly reports; and writes chronological record of case contacts. Update 300+ caseload as needed every month.

Advanced knowledge and use of county and federal data base to better determine eligibility of specific county programs

Processed claims and authorizations for service by reviewing case files and pertinent reports.

Calculated payment plans for enrollment and assessment fees as needed as case becomes due for the year.

Reviewed files, service authorizations, and reports, noting requests for services and translating technical terminology into applicable codes and common language. Updated HIPPA every two years.

Provided case history information to authorized individuals responsible for assisting in the eligibility process according to established policy and with client consent

Acted as primary contact person with clients to provide updated case information; explains rules, policies and procedures to clients and the general public

Assist Program Manager with Federal Grant writing and review for county homeless program and making sure it gets to HUD before deadline.

Referred clients to community resources for assistance when necessary such as general aid, shelters ECT.

Make calculations, maintain an account of expenses and compile monthly report regarding income losses and reimbursements

Complete knowledge and use of standard methods of filing (alpha/numeric/chronological)

WORK HISTORY

Administrative Assistant I-Asbury Environmental Services 06/2015-08/2015

Office Assistance II- County of Sacramento, Sacramento, CA 02/2000 to 11/2014

Customer Service Representative- K-LOVE Radio Station, Sacramento, CA 05/2011 to 10/2014

EDUCATION

American River College, Sacramento, CA 2013 to Current (AA in Progress)

Grant High School, Sacramento, CA 1996

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