Manager Quality Assurance

MARK GRUBER

**** *** ***** ***** 702-***-****

Las Vegas, NV 89141 ***********@*****.***

restaurant management professional

Top-performing district manager who receives above average corporate reviews. Recognized leader for ensuring that all restaurants meet quality assurance standards. Skilled at recruiting, hiring, training and mentoring managers. Experience performing restaurant inspections and evaluations, establishing and implementing policies and monitoring and overseeing operations.

Areas of Expertise

Operations Management

Mentoring

Leadership

Hiring

Marketing

Inspections

Training

Recruiting

Quality Control

Key Skills Assessment

district Management – Oversee operations for nine restaurants.

restaurant Performance – Develop and implement operations strategies and ensure quality standards are met.

Professional Experience

hkmii burger king, las vegas, nv 1992 – Present

DISTRICT MANAGER

Inspect and evaluate operations of nine restaurants including inventory control, cleaning policies, food temperatures, scheduling, speed of service and store maintenance.

All nine restaurants receive rating of Excellent from Burger King Corporation.

Achieve average restaurant annual sales of $1.4 million per restaurant.

Recruit, hire, train and mentor managers.

Establish and implement operations policies including those for loss control, marketing and hiring employees and ensure they are met and maintained.

Accomplish Ecosure quality assurance standards passing the 12 critical steps for quality control in all restaurants for the last three years.

Awarded first ever 100% on a corporate operations review for a franchisee.

Receive 90% or better in corporate operations review in every restaurant.

Recognized profit leader for the last 8 years.

jack in the box, las vegas, nv 1978 – 1992

certified restaurant trainer

Performed all general manager duties including hiring, training, operations oversight and prevention and loss.

Trained managers to receive restaurant manager certification.

Received highest possible quality assurance score of 100% for 12 consecutive months.

Education & Training

Two years of study, University of Pennsylvania, Philadelphia, PA

Applied Food Safety, HU-Hamburger University, SIP-Presenting With Impact Dale Carnegie, CRT-Certified Restaurant Trainer, PTE-People the Winning Edge, BMT-Basic Management Training,

MUM-Multi Unit Manager

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