Customer Service Assistant
Resume:
Jessica N. Christensen
Loma Linda, CA 92354 *********@*****.***
Summary
Empathetic, resourceful and patient-centric Physician Assistant student who possesses over 7 years of hospital, academic and professional experience and diverse qualities, including: self-confidence, integrity, and commitment to health care excellence. Creative, pragmatic and proactive problem-solver. Organized and attentive to detail, with demonstrated time management skills. A versatile worker with experience leading and supporting patient care in high-pressure and dynamic environments. Definitive experience in patient care, medical charting, and aggressive care for emergencies such as trauma and acute and long term care and medicine. Expanded operational knowledge obtained through a medical rotation abroad, adapting to an environment with limited technical and human capacity, while providing professional care and treatment.
Skills
•Adapt to dynamic patient and department needs
•Thrive in fast-paced, high pressure environments
•Document and record patient files
•Translation abilities
•Empathetic approach to patient care
•Fluent in Spanish
•Identify and implement process improvements
•Proficient in conducting research
•Certified in CPR, Basic Life Support (BLS), and Advanced Cardiovascular Life Support (ACLS)
•Apply most innovative treatment solutions
•Scheduled to complete Emergency Medicine Fellowship December 31, 2015
Education And Training
Loma Linda University, Loma Linda, CA
Master’s Degree in Physician Assistant Studies, September 2014
•American Academy Physician Assistant Class Representative
•Dean’s List for Academic Excellence for 2012-2014
•Graduated with Academic Honors
•Elective Rotation Abroad in Valle de Angeles, Honduras for six weeks in several clinics and hospitals as well as working independently as a primary provider, offering care to over 50 patients a day during a week-long brigade in underserved communities throughout Honduras
University of Utah, Salt Lake City, UT
Bachelor of Arts in Speech, 2006
•Communication/Emphasis: Argumentation and Decision Making with Minor in Spanish
•Activities: U.S. National Government and Diversity Issues, Spanish Student Volunteer, Study Abroad in Chile, CNA student through Intermountain Healthcare education and Certified Nursing Assistant
Brigham Young University Idaho, Rexburg, ID
Associate’s Degree in General Education, 2001
Certifications
California Physician Assistant License #52122
DEA certification
NPI # 114*******
Advanced Cardiovascular Life Support (ACLS) Certified
Basic Life Support (BLS) Certified American Heart Association
Certified Nursing Assistant- Certificate (Inactive)
Professional Experience
Emergency Medicine Fellowship Nov. 2014- Current
PA Fellow at Arrowhead Regional Medical Center
Work on avg. 50-60 hours plus weekly
Perform advanced procedures including central lines, lumbar punctures, regional anaesthesia, fracture reduction and splinting, abscess I&D’s, sedation and intubation,
Participate in CME and conferences
3 week rotation in Ob/Gyn
3 week rotation in Internal Medicine
3 week rotation at Pomona Valley Hospital
6 week rotation at San Gorgonio Hospital
3 week rotation in Orthopaedics and Surgery
Participate at the Diabetic Camp Chinook as emergency health care provider
Attend and participate in preparing and presenting lectures as part of the fellowship education
IHC Riverside Hospital Riverton, Utah 2012 - 2013
Hospital Unit Coordinator
•Orchestrated the diverse needs of a constant flow of patients, including the admitting, discharging and managing of their medical charts.
•Tracked patient census as well as any visitors and patient activity on the floor.
•Inputted physician orders according to policies and procedures, verifying their accuracy.
•Enhanced outcomes for physicians by acknowledging their orders and notifying pertinent staff and administration about patient and unit needs.
•Coordinated patient transport and the assembly of code teams.
•Collaborated with nurses, ensuring regular and emergency needs were addressed.
•Prioritized patient care, updating medical charts regularly and following up on most recent lab results.
•Communicated with patients and their family, the interdependent team and other disciplines regarding the care of the patient.
•Achieved customer service excellence by understanding and supporting the needs of staff and patients.
•Adjust to dynamic shift rotations, working in accordance with needs of the hospital.
ED Utah Valley Regional Medical Center Provo, Utah 2011 - 2012
Patient Care Tech/ER Tech
•Triaged and assigned patients to exam rooms based on the severity of their medical issue and in direct assistance to physicians and other staff resources.
•Responded to traumas and emergency service codes, providing timely and knowledgeable support.
•Performed patient support that included checking vital signs, setting up IVs, drawing blood for lab analysis, and moving patients to various internal locations for admissions.
•Readied deceased patients for viewing by family members and the medical examiner.
•Assisted in debridement of wounds, burns, and cuts and lesions and placed splints and soft wrapped injured extremities.
•Removed sutures and assisted with follow up patients.
•Maintained patient privacy and confidentiality of information and records.
•Established and maintained a clean, safe environment and performed proper aseptic technique, isolation procedures, and infection control measures.
IHC Mom/Baby Unit Riverton, Utah 2009 - 2012
Patient Care Tech/Hospital Unit Coordinator
•Concurrently served as a Patient Care Tech and Hospital Unit Coordinator, anticipating and adapting to various hospital needs.
•Performed basic patient care on mothers and babies, including clean-up, and vital signs monitoring.
•Assisted with vaginal and C-section baby deliveries, caring for mother and baby in the postpartum unit.
•Rotated to the Med-Surg unit as needed, facilitating transition of care while helping to ensure patient security and comfort.
•Coordinated with administrative and medical staff to ensure that relevant patient information was collected and stored and influenced patient treatment.
•Provided patient care that recognized the unique needs and situation of each patient.
•Charted competing needs by multi-tasking between patient care and administrative support and responding as appropriate.
Other Experience
OCB Reprographics Irvine, CA 2008
Reprographics Sales Consultant
•Maintained an acute knowledge of company and competitor products, emerging and existing trends and client needs to customize product presentations for current and prospective clients.
•Identified an unmet need within the Hispanic market and launched a thorough and well-crafted sales and marketing presentations strategy to leverage this opportunity.
•Employed corporate tools and applications to document, plan, monitor, and meet sales objectives.
•Developed and maintained strong working relationships with colleagues to ensure successful customer relations and achievement of sales objective.
•Communicated with management on an ongoing basis regarding personal growth, sales results, and plans of action.
AT&T Anaheim, CA 2007 - 2008
Home Solutions Manager
•Won the top Salesman award, recognizing top performance in customer retention rates.
•Successfully established a pattern of excellence that included delivering the highest customer retention rate in Orange and LA counties.
•Advanced business development and overall profitability through prospecting and lead generation.
•Met and exceeded individual customer service goals through new product sales, cross selling and retention of current customers.
•Identified and monitored competitive information for business unit and provided suggestions to leadership on initiatives to improve the position in the marketplace.
California Software Laguna Niguel, CA 2006
Marketing Assistant
•Orchestrated expo and trade show activities, including travel arrangements, space procurement, and booth setup.
•Leveraged outcomes of activities, will recognizing and adhering to all budgets.
•Supported daily operations, sharpening productivity and efficiency while fueling corporate growth and viability.
•Served as the introductory point of contact with many prospective clients within the target market.
•Executed performance and visual branding in accordance with company standards and policies.
Utah Governor Jon Huntsman Junior Salt Lake City, UT 2006
Intern
•Contributed advanced communication and interpersonal relation skills in supporting the Constituents Office and Office of Planning and Budget.
•Parlayed existing understanding of government processes and procedures to lead and support efforts, while growing through direct observation of Sessions of Legislation and tracking of constituent affairs.
Community Involvement
•Spanish Interpreter, LDS and UVRM (Hospital, Salt Lake City, UT 2005-Present)
•Volunteer/Spanish Interpreter, Employment Center, Salt Lake City, UT 2005-2006
•Spanish Interpreter/Teacher Assistant, Rose Park Elementary School, Salt Lake City, UT 2005-2006
•Volunteer, Mission Training Center, Provo, UT 2004-2006
•Trainer/Teacher/Member, LDS Mission in Asuncion, Paraguay 2002-2004
Memberships And Organizations
Member AAPA
Member CAPA
References
Personal and professional references available upon request.
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