Project Manager Management

SRIVIDYA JAYARAMAN

***** ******** *****, *** *****, CA 92131 510-***-**** *********.*********@*****.***

Profile:

•7+ years of experience with Business Systems Analysis, Project Management, Operations, Manual and Automation Testing, Software development

•Self-motivated professional with strong business, analytical and interpersonal communication skills and ability to perform and lead in a variety of dynamic environments

•Experienced in interacting with application teams working in different technical environments and adept at quickly learning new applications/tools and technologies.

•Trusted SME and analytical thinker who effectively establishes strong relationships, credibility and trust with business and technical stakeholders.

•Experienced leader with a proven track record in concurrently managing cross-functional and global resources, time constraints and competing priorities in high-pressure situations, while working on multiple projects.

Certifications/Courses:

Microsoft certificate training on ‘Office 365 SharePoint Online: Administration and Configuration’ completed on 3/11/15(3-day workshop).

AGILE - Completed certification in Agile/SCRUM methodology during March, 2010 offered by Deutsche Bank as part of Employee Training.

Currently studying for the PMP certification

Successful Negotiation: Essential Strategies and Skills! (Coursera-Univ. of Michigan)

Process Improvement(Six Sigma and Lean management) (Coursera-Univ. of Illinois)

Honors:

Received scholarship from BPCL, India, for pursuing Master’s at NCSU.

Education:

Project Management – Univ. of California, San Diego (Nov’14)

Master of Science in Computer Science North Carolina State University, Raleigh, NC (Dec ‘09)

Bachelor of Engineering in Computer Science Anna University, Chennai, India (May ‘08)

Technical Skills:

Tools/Applications

: MS Office (Word, Powerpoint, Visio, Excel),MS Project, SharePoint 2013,SharePoint Designer, WiKi, SQL Navigator,Singl.eView and PREP mediation billing systems ; HP Project and Portfolio Management Center, ExtraView, Salesforce ticketing, JIRA, UML.

Testing Tools

: ClearQuest, QualityCenter, Rally

Operating Systems

: Windows, Unix

Version tools

: CVS, Subversion

Work Experience:

Staff Systems Analyst, Omnitracs LLC, San Diego, CA Nov 2013 – Present

Omnitracs LLC, a former subsidiary of Qualcomm, was acquired and converted into a standalone company.

My roles and responsibilities continued with the transition and I am leading the billing operations team.

Added responsibility as SharePoint admin team member working on our company-wide intranet updates, managing content on our SharePoint site (OmniNET), serving as admin for subsites, granting permissions and other typical admin functions.

Developed custom workflows using SharePoint 2013 and SharePoint Designer for our business users. This helped them greatly optimize their business processes, in this case, for item creation in the supply chain and operations areas.

Collaborate with key business partners to identify gaps and opportunities for operational process re-engineering

Define business and functional requirements, and interface with IT on implementation and testing efforts.

Define and maintain access controls for department using SOX standards.

Provide first tier support to troubleshoot and resolve user issues for suite of software tools.

Experience implementing system integrations across our various IT business systems, working in a matrix environment and influencing at all levels. Performed gap and impact analysis.

Performed project manager duties on sustaining billing projects by maintaining schedule data and decomposing scope into WBS for monthly billing cycles. Experience managing consultant and junior analysts on the team.

Led data analysis efforts on customer billing data, generated reports and metrics using Excel and SQL, performed trend analysis and worked with senior management in implementing enhancement efforts that helped boost revenue from our Domestic product lines by plugging gaps in the billing system.

While pursuing project management in UCSD, assisted an internal IT project manager with authoring various project management documents including scope statements, project schedule, risk register and WBS.

Senior Systems Analyst, Qualcomm Inc., San Diego, CA July 2013 – Nov 2013

Billing operations lead; had onsite consultants reporting to me.

Key point of contact for the NGB business system; Customer facing role, interacting largely with the business and finance teams.

Functioned as the primary liaison between the business, technical and support teams.

Experience managing and working with production critical applications.

Demonstrated ability to write clear requirements for a mixed business/technical audience. Expertise in mapping user requirements to business needs, thereby ensuring the business units achieve their goals.

Experience working closely with application developers in a variety of development platforms.

Served as a SME in multiple concurrent project/program meetings.

Expertise in defining business processes and recommending changes.

Leading and working with cross functional teams. Experience with vendors/customer expectation management.

Involved with release management/co-ordination of internal bi-monthly billing releases.

Systems Analyst, Qualcomm Inc., San Diego, CA Sept 2010 - Jun 2013

Working in the NGB Billing Operations team. Involved with complete production support and executing the monthly billing operations for Qualcomm’s trucking fleet solutions for multiple product lines.

Involved in the invoice generation process and responsible for delivering them within a strict timeline on a monthly basis. Manage end to end bill runs on a regular basis and adept at problem solving/analysis as new trucking solutions/products/applications were implemented on a monthly basis.

Adept at using the Singl.eView and PREP mediation systems for our monthly processes. Report generations using SQL, troubleshooting customer requests, invoice issues and other billing questions. Used UNIX environment extensively for file manipulation and data transfers.

Tackling NGB QA tickets in an ad-hoc basis – for development of features to Singl.eView and PREP systems and handling customer generated requests. Performed parallel testing during two major billing system upgrades.

Exposure to the complete software development life cycle as we had releases every 2 months and was involved with leading requirements gathering, assisting development, testing, release management and finally transition to operations.

Involved with gathering high level and detailed business requirements from overseas as well as domestic teams and defining use cases as well as documenting them for sign off from stakeholders. Business systems analysis to determine feasibility after analyzing business trade-offs. Authored several Business requirements documents Functional Requirements and Specifications, Use Cases, User Stories, Test Cases.

Conducted regular billing cycle lessons learned meetings with stakeholders including executive management.

Facilitate meetings with end customers in various regions (Mexico, Europe and domestic); Made presentations to end customers, prepared and handed over the release notes/training material after every release cycle.

Iteratively track operational issues and potential risks and make recommendations to senior management.

Worked on the large scale project Unity as a Testing resource. Wrote test cases, performed front end and GUI testing, executed SQLs for database querying; Performed functional, integration, regression and user acceptance testing; Extensive interaction with onsite and offshore resources including developers, architect and analysts. Received multiple appreciation awards for several projects including Unity.

Software Analyst, Deutsche Bank Global Technology, Raleigh, NC Jan 2010 – August 2010

Authored the Commission Mgmt.-trade filter Functional Requirement document that included the in-scope entities, system architecture, explained the user interface screens and their functionality.

Applied Agile methodology for the software development life cycle and participated in daily scrum meetings, where I was the software analyst lead. Maintained the product backlog.

Involved in the project for the Commission management system where my work was focused on gathering and analyzing requirements, writing Software Design Document (SDD), and testing web applications using web application development languages including JavaScript, HTML, CSS, XML, and JSP.

Technical Intern, Fidelity Investments, Raleigh, NC May 2009 - August 2009

Executed shell scripts and performed testing of financial software using tools like ClearQuest and QualityCenter.

Performed in the capacity of a program analyst and assisted program/project managers with composing and maintaining complex documents including scope statements-decomposing them into WBS, project management plan, project schedule, milestone list, resource calendars and other project documents.

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