IT Operations Manager

Professional Summary:

IT Professional with ** years of experience spanning across IMS, IT Ops and Service Delivery.

Summary:

Seventeen solid years of experience in Technology Operations, Information Technology, Managing IT across the Enterprise with vast experience ranging from System and Network Infrastructure, Delivery Management, Service Revenue Management, Gross Margin profitability, Service Delivery, Strategy Planning, IT Infrastructure Services, IT Consulting, SAP Implementation in Manufacturing Industry, Business Analysis, Account Management, Financial Management, and Vendor Management & Negotiation

Achievements in managing large strategic IT initiatives involving re-engineering of business processes, operations and enterprise applications.

Excellent analytical, organizational, interpersonal skills, Identification and negotiation for Business and Technology requirements.

Committed to efficient and accurate management of information systems in a fast-paced, deadline-driven environment.

Proven ability to translate Business needs into technology requirements that supports the company's Business objectives, and to successfully manage all phases of IT Projects from needs analysis and requirements definition to vendor, implementation, and training.

Results oriented professional, recognized for taking on major initiatives, and adapting to rapidly changing environment and resolving mission-critical issues to ensure bottom-line success.

Experience Summary:

Total Experience 18 years

Team Management Experience 13+ years

Project Management Experience 11+ years

Delivery Management 9+ years

Huge Experience in analysis, design, implement, and manage of large IT infra.

Having 5+ years of Program/Project management experience and 4 years of USA work experience in Customer facing roles.

Managed Projects/Programs up to 5 million USD and having team size varying from 50 - 80 resources.

Proficient with Onsite and Offshore delivery model and methodology.

Ability to execute complex projects/programs on time and within budget.

Possess strong client facing skills and delivery focused and Proficient in managing multiple cross-functional teams/projects.

Outstanding leadership skills along with strong inter personal skills, verbal and Written communication skills

EDUCATION

B.E, Sri Venkateshwara College of Engineering, University of Madras, India

PROFESSIONAL HISTORY

TVS Infotech Limited ( 4th September 2014 to Till Date ( Head – IT Infra)

Kryptos consulting service ltd ( Jan21st 2013 – Till Date) ( Head- Service Delivery)

Ctrls data centers ( June 2012 to Dec 31st 2012) ( Manager- Service Delivery)

Vishwak Solutions Private Ltd., India (9/2001 – May 31 2012)

Vishwak Associates., India (12/2000 - 08/2001)

Chennai Interactive Business Services Private Ltd., India (07/1998 – 12/2000)

Surya System Consultancy, Chennai, India, (07/1997 – 05/1998)

Virtual Business cards

Card: https://www.mcpvirtualbusinesscard.com/VBCServer/eravi/card

Professional Certifications:

ITIL V3 Foundation

MCTS : SPS 2007 configuring

MCITP – Enterprise Messaging Administrator 2010

MCITP – Database Administrator 2008

MCTS: Office Communications server 2007 Configuration.

CIISA - Certified Internal Information Security Auditor

CORE COMPETENCIES

SLA Owner for specific BU and Ensures Zero Escalation, Zero Surprise and Negotiator with the Customer

Responsible for Process Management and Project Management

Service Delivery with Strategic IT Planning

Leadership and Talent Management

Conflict Resolution

Infrastructure Architecture Design/Implementation

Troubleshooting Techniques

Coordination and Tracking

Deciding on service level agreements both operationally and for contracted services

Developing and recommending service and process improvements

Any change management processes

Any incidents relating to release management

Coordinating the team to ensure any major incidents are managed professionally

Building and maintaining internal and external relationships and services

Ensure that all systems and processes in place ensure effective service delivery

Reporting on process improvements, team performance and agreed service levels

Experience as an IT Expertise…

Handling the team on 24 x7 support services.

Creating web farms for Microsoft SharePoint 2010

Microsoft Windows (9x, NT4, 2000, XP, 2003, Vista, Windows 7, 2008)

Microsoft Forefront Identity Manager (FIM) 2010)

Email Systems (Exchange 2010)

Microsoft Virtualization solution Architecting

System Center Operations Manager (SCOM)

System Center Configuration Manager (SCCM)

System Center Data Protection Manager (SCDPM 2010)

Microsoft Active Directory, Group Policy Objects, DNS, LDAP, DHCP

SQL Server (2005, 2008), SQL Clustering

Windows clustering Network Load balancing

VERITAS Backup Exec 11.0, Netback up 6.5.3

Linux (Red hat, Slack ware, Debian, Centos, Send mail, Zimbra, BIND, NAGIOS)

Networking Technologies (TCP/IP, WAN/LAN Routing, Routers, Switches, VPN, VLAN, VoIP, Firewalls)

Storage Systems (NAS, SAN, iSCSI, DAS, RAID)

Network/Systems Monitoring (SMTP MRTG, WMI, SNMP)

Web Servers (IIS 7, Apache 1, Apache 2, IIS 6, IIS 7, NginX)

Cloud & SaaS Platforms: Amazon EC2

Work Experience:

Tvs Infotech limited - India (4th September 2014 – till date)

Title: Infra and Service Delivery and Business Head

Handling a Team of 40 Members with various teams’ members across the Service Delivery.

Infra and Service Delivery to all clients as per the SOWs with committed SLAs - Customer satisfaction-Management of all CoEs, Monitoring SLAs and ticket TAT-Delivery tools evaluations and recommendations-Service catalogue & tools- Resource planning & delivery improvement initiatives (R & D)- Overall responsibility of services to the clients-Allocation of timely resources to projects- Adherence to defined processes- DC Upkeep & access controls- RCA Management- CMDB updation and Change Requests (CRs).

Kryptos Consulting services Ltd - India (Jan21st 2013 – August 31st 2014 )

Title: Service Delivery -Head

Handling a Team of 45 Members with various teams’ members across the Service Delivery.

Provide delivery to all clients as per their agreements within agreed times - Customer satisfaction-Management of all CoEs, Monitoring SLAs and ticket TAT-Delivery tools evaluations and recommendations-Service catalogue & tools- Resource planning & delivery improvement initiatives (R & D)- Overall responsibility of services to the clients-Allocation of timely resources to projects- Adherence to defined processes- DC Upkeep & access controls- RCA Management- CMDB updation and Change Requests (CRs)

Ctrls Data Centres., India (June 11th 2012 – Dec 31st 2012)

Title: Service Delivery - Head

Handling a Team of 84 Members with various teams’ members across the Service Delivery.

Provide delivery to all clients as per their agreements within agreed times - Customer satisfaction-Management of all CoEs Monitoring SLAs and ticket TAT-Delivery tools evaluations and recommendations-Service catalogue & tools- Resource planning & delivery improvement initiatives (R & D)- Overall responsibility of services to the clients-Allocation of timely resources to projects- Adherence to defined processes- DC Upkeep & access controls- RCA Management- CMDB updation related to ChangeRequests (CRs)

Vishwak Solutions Private Ltd., India (June 9th 2010 – June 11th 2012)

Title: Group Manager – IT

Handling a 22 member team for the remote infra services and Web services support. Where 6 people on 24 x 7 support for our media customers for their infra hosted with the ISPs. Working close with the Sales team to close the Remote infra and IT infra project deals. Manage the technology, people, and change in order to achieve goals, reach targets, and deliver the project on time and within budget.

Manage the client relationship by using an adequate direct yet complete and formal reporting format that compliments a respected and productive relationship monitoring the team members on their performance and doing appraisals.

Organizing the Technical or overview sessions of the product to the customers.

Responding the Sales on Pre-sales activities to bid the customers on IT projects.

Working close m with Sales Representatives, Partners, Microsoft Consulting Services Team and Marketing to meet customer needs.

Creating proof of concepts projects proving capabilities and meeting customer’s requirements.

Doing presentations and demonstrations to IT decision maker / customer and partners.

Responding to RFPs via Sales team to the customers.

Hands on management of roughly 80 Windows Servers (2000, 2003, 2008R2)

Maintained 2 VMware datacenters with 3 hosts per datacenter, roughly 20 Windows Servers (2003, 2008, Active Directory, DHCP, DNS), roughly 60 Windows services, over 100 VPN desktops (Windows XP on VMware) and 200 end-user desktops

Subject Matter Expert – Windows load balancing and Clustering

Managing Solutions partnership with Microsoft, Amazon, and Adobe.

Networking Support - routing, WAN/LAN, switching and VPN support

System Deployment - implement new system imaging procedures to improve consistency in end-user computer system deployment.

Linux Support - maintain multiple Centos-based Linux Servers at 2 sites (office and hosting)

Windows Support - maintain Microsoft Windows Servers (2003 and 2008), DHCP, DNS and Active Directory for 2 sites

Maintain MRTG monitoring systems

Deploy, configure and maintain OpenFiler based SAN/NAS units (iSCSI/NFS)

Maintain internal IIS servers

Networking Technologies (TCP/IP, WAN/LAN Routing, Routers, Switches, VPN, VLAN, VoIP, Firewalls)

24X7 support to customers on Remote infrastructure projects.

Microsoft FIM Implementation and configuring

Maintain and augment company disk/tape backup infrastructure

Provide 24x7 on-call support of production servers

Maintain public IIS web farm

Exchange 2010 Management

SharePoint 2010 Installation and configuration of High Availability web Farms

System Center Operations Manager (SCOM)

System Center Configuration Manager (SCCM)

Microsoft Forefront Identity Manager (FIM) 2010)

System Center Data Protection Manager (SCDPM 2010)

Vishwak Solutions Private Ltd., India (1st April 200 - 31st May 2010)

Title: Manager – Sustained Engineering / Systems

Handling a team with 16 members for Remote infrastructure services and managing the Local exchange and customer’s Dev. Environment remotely and on premises. Co-ordination with the Development team as sustained Engineer manager for support the customers after the product Delivery.

Windows clustering on windows 2008 and 2008R2

SQL 2005 /2008 Clustering.

System Center Data Protection Manager (SCDPM 2010)

Maintain company desktops, laptops and printers

Maintain and augment company disk/tape backup infrastructure

Provide 24x7 on-call support of production servers

Maintain public IIS web farm

System Center Operations Manager (SCOM)

System Center Configuration Manager (SCCM)

24X7 for the media sites with an 8 member team.

Vishwak Solutions Private Ltd., India (1st July 2006 - 31st March 2008)

Title: Sr.Systems Manager

Handling a team with 9 members for Remote infrastructure services and managing the Local exchange and Dev. Environment. 3 members on 24 x 7 support for the media customers.

Managing of 20 Local Dev. Servers of windows

Managing of Exchange 2003 Servers

Managing SharePoint server for the customer web farms.

Subject Matter Expert – Windows clustering – Network Load Balancing

Networking Support - routing, WAN/LAN, switching and VPN support

Vishwak Solutions Private Ltd., India (12th November 2002 - 30th June 2006)

Title: Systems Manager

Handling a team with 6 members for internal IT services and managing the Local and Dev. Environment.

Managing of 13 Local Dev. Servers of windows and 45 live productions Servers

Build Release to the production Servers.

24X7 support to customers on Remote infrastructure projects.

Managing SharePoint server for the customer web farms.

Subject Matter Expert – Windows clustering – Network Load Balancing

Networking Support - routing, WAN/LAN, switching and VPN support

Partner renewals with Adobe, Microsoft.

Vishwak Solutions Private Ltd., India (1st September 2001à11th November 2002)

Title: Sr.Systems Engineer

Managing of 13 Local Dev. Servers of windows and 45 live productions Servers

24X7 support to customers on Remote infrastructure projects.

Managing SharePoint server for the customer web farms.

Subject Matter Expert – Windows clustering – Network Load Balancing, Application Centre 2000

Networking Support - routing, WAN/LAN, switching and VPN support

Hands on management of roughly 40 Windows Servers

Provide 24x7 on-call support of production servers

Vishwak Associates., India (20 December 2000à1st September 2001)

Systems Engineer

Managing of 5 Local Dev. Servers of windows and 4 live productions Servers

24X7 support to customers on Remote infrastructure projects.

Managing the Mail Servers

VSS support to the local Development Environment

DNS, DHCP and Site Server 3.0 support for local Environment

System Deployment - implement new system imaging procedures to improve consistency in end-user computer system deployment.

Maintain internal IIS servers

Chennai Interactive Business Services Private Ltd., India (07/1998 – 12/2000) www.chennaionline.com

Title: Systems Engineer

Chennaionline.com is an information portal from Chennai, India featuring news, events, arts and business events in Chennai

Maintain roughly 15 servers (Windows NT, Windows 2000)

Computer Hardware Installation - install and configure systems at multiple locations

Windows Support - maintain Microsoft Windows Servers (2000) and Active Directory for single site

Microsoft Exchange - maintain mail services

End User Support - provide end-user support for ~50 users onsite and ~200 users offsite

Disaster Recovery - maintain and improve company tape backup

System Monitoring - design, deploy and maintain MRTG monitoring solutions

System Administration - program system reporting utility to generate management level reports on Tape Backup System

System Administration - program desktop inventory system to report on installed program at end user systems.

System Administration - program server inventory tracking and problem reporting system

Surya System Consultancy, Chennai, India, (07/1997 – 05/1998)

Title: Systems Administrator

Surya system does infra solution on computing. Sells computers and do services for its customers.

Managing DNS, IIS, WinNT4.0

End User Support - Operate and maintain multiple networks and computers at various customer sites

System Monitoring - design, deploy and maintain company MRTG monitoring solutions

Disaster Recovery - maintain company tape backup system (BackupExec)

Windows Support - maintain Microsoft Windows Servers and Active Directory for multiple customers

Network Support - maintain Cisco routers and switches for multiple customers

Microsoft Exchange - maintain Microsoft Exchange 2003 mail services for multiple customers

VPN Support - maintain site-to-site VPN services for multiple customers

Maintain IIS servers for customers

Projects with its changellenging areas…

Internal infra for Vishwak IT Dept.

As Service Delivery Manager for Application Support (based on SLAs for all the IT Customers), Managing 20 Local servers, 150 client machines and 80 Production servers on 3 locations along with the exchange server for our customers remotely. Architecting and designing the Infrastructure, including LAN, Deployment and Hosting.

Architecting Windows Infrastructure for large Enterprise customers, Centralized Software license management.

Managing the Solution partnership renewals for Adobe, Microsoft, VMware, and Cloud & SaaS Platforms: Amazon EC2, Windows Azure Service support on Virtualization Products.

Responsible for the IT Services delivery with handling of 22 member team.

Vodafone GPRS Portal: (Project Team size : 8 members)

Introducing GPRS portal to its own customers - the portal provides superior quality services including audio and video downloads, multimedia applications, online ticketing, customer support, classifieds etc.,

Site: GPRS Portal Vodafone GPRS users

Infra: Windows 2008 with IIS and SQL 2005 and Sharepoint 2010 – Microsoft Technologies

Description: Installed and configured this infra in the Vodafone data centre with around 13 servers and SQL 2008 as the backend and Sharepoint Web farm in the frontend.

Challenges: Configuring the Sharepoint 2010 across 5 web servers and get on Network Load Balancing on specific Port. Performance tuning was the challenging part.

Microsoft Redmond Data Centre: Source Depot Implementation ( Project Team size : 8 members)

Site: Bedrock – Tool for Msn.com (Microsoft Redmond)

Infra: Windows 2003 with IIS and SQL 2005 – Microsoft Technologies

Description:

Worked with the Microsoft infrastructure team for 3 months on implementing and designing the infra for the bedrock tool for MSN worldwide. This consists of 20 servers connected via WAN from Singapore to India.

K7computing – local Development Infrastructure (Project Team size: 6 members)

Site: www.k7computing.com

K7 Offers anti-virus software, firewall, anti-spam, antispyware, adware blocker and privacy control service, Total Internet security, ultimate Computer Security, safe.

Infra: Windows 2008 x64 with IIS7 and SQL 2008 x64 – Microsoft Technologies

Description: Designing the Development, TEST and Lab infrastructure

Designed and implemented the working infrastructure on the development centre.

The local infra runs with 8 servers – segregated with Development, TEST and LAB environments. All the servers are running with Windows 2003 and Check point firewalls being used.

K7 Exchange messaging.

Infra: Windows 2008 x64 with IIS7 Exchange 2007 – Microsoft Technologies

Description: Designed and implemented the Exchange messaging for their mail solution.

Mail box size: 110 Users.

K7computing – Corporate Web site and Virus definition Updates

Infra: Windows 2008 x64 with IIS7 Exchange 2007 – Microsoft Technologies

Description:

Designed and implemented the Website and updates infra

The infra runs with 8 web servers with 2 Active directories connected to two backend SQL servers on cluster. SQL Server cluster is connected with 3 TB SAN. SQL Servers are configured as Active /Passive mode.

This infra provides the updates to the end users of k7antivirus.

Timesnow: (Project Team size: 3 members)

Site: www.timesnow.tv Infra: Windows 2003 with IIS and SQL 2005 – Microsoft Technologies

TIMES NOW is a Leading 24-hour English News channel that provides complete live coverage of international news, business news, breaking news, online TV

Description:

Live infra running on 4 web servers with two DB SQL servers configured on Clustered attached with SAN. The entire infra configured with SQL replication to remote site. SQL Services is monitored periodically.

Livemint (Project Team size: 5 members)

Site: www.livemint.com

The online edition of Mint business newspaper provides global headline news, breaking news, current business, financial, economic and technology news and weather, stock etc.,

Infra: Windows 2003 R2 x64 with IIS and SQL 2005 x64 – Microsoft Technologies.

Description: The infra running with 5 web servers and 2 domain controllers with Public DNS the webservers are load balanced and two DB SQL servers configured Active/Passive on Clustered attached with SAN.

NDTV (Project Team size: 3 members)

Site: www.ndtv.com

NDTV India (NDTV is a premier Hindi language news channel in India that is owned by New Delhi Television Ltd..

Infra: Windows 2003 with IIS and SQL 2005 – Microsoft Technologies

Description: Site runs on 3 web servers load balanced and two DB SQL servers configured Active/Passive on Clustered attached with SAN.

Maalai Malar (Project Team size: 5 members)

Site: www.maalaimalar.com

Maalaimalar - Evening Tamil Daily, Tamil News, Tamil Newspaper, National News, International News, State News, District News, Cinema News, Sports

Infra: Windows 2008 x64 with IIS7 and SQL 2005 x64 – Microsoft Technologies

Description: The infra running with 4 web servers with Active directory and the servers are load balanced and two DB SQL servers configured Active/Passive on Clustered attached with SAN (3TB).

Personal Details:

Name: E. Ravi

Father’s Name: C. Ethirajulu

Marital Status: Married

Passport Number: G1506465 Valid Till 17.01.2017 (Currently holding B1 Visa till April 23 2016)

Hobbies:

Writing blogs on technical R & D

Evaluating New /Beta software’s on Networking and Systems

Reading Technical blogs

Web site fine tuning and building.

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