Customer Service, Microsoft Office, computer technician
Resume:
Karl Michael Lopez
*********@*****.***
Education
Information Technology Management Associate of Applied Science, Rasmussen College.
Graduation Date (12/2016)
Relevant Coursework:
Problem Solving Business Ethics
General Education Courses Customer Service
Introduction to Business
GPA: 3.41
Experience
Rasmussen College: Mentor/ Information Technology 04/2012-07/2013
Tutoring Students in Business Courses, Networking
courses, and General Education
Microsoft Office, XP, Windows Vista, Windows 7 & 8
Assembling and Diagnosing class room and employees
computers, sound systems, and online data.
Aurora School District: IT Technician 07/2013-08/2013
Diagnose and repair desktops, laptops, tablets, projectors,
and many more electronics to help students and staff
better the education of the school.
Diagnosing and Repairing myriad computer Technologies
Mentoring special needs students
Speak with and help solve issues with teachers and
administrators in school settings. Issues ranging from
technology issues to rearranging areas and making sure
they are educated on new software and familiar with old
software.
Meijer: General Merchandise Clerk – Media / Electronics 10/14/2014 – Current
Trained team leader for new store opening to handle duties associated with electronics and customer service.
Keeping a professional demeanor with customers regardless of how the customer reacts. Helping customers find products. Educating customers on products and finding out what product fits them well.
Organizing and conditioning five departments. These include electronics, stationary, toys, books, and seasonal.
Ability to manage time, and projects, to get work done efficiently. arriving early to make sure punctuality is reached.
Multitasking projects given by many different leadership. Work with computers, electronics, photo lab and different devices to
diagnose and attempt to repair products. Travel to different store to assist with grand opening and teach team members how to correctly handle the departments.
Internships
Rasmussen College: Rasmussen Automation Team (RAT Team 2012-2013)
Performing routine maintenance on student and family desktop and lap top computers to stabilize systems and improve
performance. Upgrade software and hardware to bring the computer more up to date and improve system performance.
Trouble shooting lagging, freezing, crashing issues; resolving issues and bringing the computer back to optimum
operating conditions
Volunteer Work
International Computer Assistance 2005
Assist in software problems and diagnostics
Quality assurance/ Customer Satisfaction
Peoples Resource Center(2008)
Teaching Spanish speaking citizens Microsoft Office
suite
Remote log into computer for performance check
removing virus and spy ware threats
How to navigate windows, and basic comprehension of
computer programs
References Given Upon Request
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