Customer Service Engineer

Ibrahim al Tamimi

Personal details:

Gender: male

Marital Status: Married

Date of birth: 12 March 1989

Nationality: Jordanian

Mobile number: 056-*******

Email: ***************@*****.***

Objectives:

To obtain a position wherein I can utilize my experience, qualifications and soft competency skills for the utmost of the organization. Profile in Profile

Good attention to detail

Ability to stay calm under pressure

Methodical and thorough approach to work

Organized

Good at juggling tasks and prioritizing

A great team player

A desire to show initiative

Education

High School certificate scientific branch, Jordan, Irbid.

Computer Information System from Yarmouk University, Jordan, Irbid. Languages

• Arabic, English

Work Experience

Click Life Security control GPS and IT Company:

Period: from May 2014 till now

Position: Director of GPS solution & technical engineer

Responsibilities:

Plan, organize, and administer the activities.

Administration and development of tracking solutions.

In charge person for follow up DPS, TRA and police requirement.

Technical and QA of the hardware and software.

Planning and evaluation responsibilities

Dow Al Thuraya GPS Company:

Period: from March 2013 till April 2014

Position: Customer service

Responsibilities:

Administration responsibilities

Support customer in any technical IT problems.

Submit periodic reports on the problems faced by customers.

Monitor tracking system.

TNS Middle East & Africa:

Period: from April 2013 till December 2013 (Part time) Position: Interviewer & questionnaires for marketing research

Responsibilities:

Conduct surveys and about important products and international companies such as:

o Surveys after service: GM cars, Hyundai, Renault, First gulf bank, Telecom operator Du & Etisalat.

Submit periodic reports on the problems faced by customers. JSS group, Jordan:

Period: 2011 – 2012

Position: Help desk & Installation engineer for CCTV camera and network infrastructure. Skills

Strong Administration skills.

Excellent Customer Care & Help desk skills

Problem solving skills.

To recommend the organizational structure and staffing that complement.

To Interview and recommend to the president personnel for hire. Programming Languages studied by:

PHP

HTML

ORACLE

Software & Technologies:

Office automation tools, collaboration tools and social networking tools. Training

Session in CCNA.

Session of programming languages C# on all Jordan youth commission.

English course from “KING ABDULLAH II Fund”.

Course in effective communication skills.

Course in Neuron-linguistic programming.

Hobbes and activates:

Soccer practice and swimming.

Watch movies and television programs aimed.

Follow-up technical and scientific developments.

Read some books and novels.

Contact this candidate