Customer Service Microsoft Office

Ashantia Jones

Cell 419-***-****

*************@*****.***

Profile

Talent professional with excellent experience in human resource and management functions. Demonstrates a success with major projects in benefits and compensation, participated directly and indirectly with supervision of individuals’ development of problem-orientated plans (i.e., plans designed towards rehabilitation). Communicate effectively and efficiently with co-workers, clients and vendors at all levels to maintain a professional work relationship within the company. Throughout my education and work experiences it has taught me the fundamentals of Project Management responsibilities, time management and the importance of professionalism.

Skills

Workers Compensation, data entry, auditing documents, distributing mail, maintain calendar meetings as well as scheduling meetings, conducted in service meetings, OSHA, Cobra, employee record keeping, assisted with benefit packaging, Microsoft office (Word, Excel, Access and Power Point). HRIS, ADP (reset passwords, walk employees through initial set up), Kronos (completed payroll, entered in employee’s time and correct missed punches and printed out reports), Peoplesoft (Oracle) system, managed consumers bank account(s) and overseen ledgers and distribution of funds. New hire orientation/Open enrollment. Oversight of company’s policy and procedure, Customer Service & data entry.

Education:

MBA, Tiffin University- Tiffin, OH 2014

Bachelor of Science in Criminal Justice, Tiffin University- Tiffin, OH 2009

Experience:

HCR Manor care, Toledo, OH Dec 13 – July 15

HR Service Representative

Responsibilities:

Advised callers on all processes of the Employee Services department including policy and procedure, payroll taxes, state and federal regulation.

Directed HR’s in an immediate, helpful, caring and responsive manner.

Maintained a call log and reviewed log for common issues to recommend procedure to lessen confusion/increase learning on common issues.

Assisted HR’s with issues that occur within their facility, such as: benefits, staff eligibility, employee status change, processing of vacation, sick and PDO/PTO time.

Completed random personnel audits on 5-7 employee’s monthly at different facilities.

Assisted in setting up procedures and scripts for addressing common issues.

Provided management reports on support calls, training needs, and other topics as requested.

C.R.S.I. (Champaign Residential Services), Toledo, OH Jun 11 – Dec 13

Program Administrator

Responsibilities:

Coordinated all service areas for consumers residing within the Lucas County Region under the supervision of the president of the organization.

Admitted new consumers and completed the process of admittance.

Coordinated all of the interview process for new and rehires, new hire orientation and terminations.

Ensured compliance of all current rules established by ODDD and all authorities that had dictated standards of operations were met and processed.

Provided direct supervision of professional staff and direct care staff.

Coordinated and conducted staff meetings and trainings to ensure staff were trained properly on plans and State Rules.

Process Payroll weekly for all staff under my region.

Assisted in development and writing of policies and procedures for individuals that were served under my region as well.

Acted as a Liaison between Lucas, Defiance and Wood County Boards for Corporate office.

N.O.D.C. (Northwest Ohio Development Center) Toledo, OH Mar 07 – Jun 11

Therapeutic Program Worker

Responsibilities:

Overseen day to day responsibilities for consumers with MRDD, such as bathing, meal preparation, activities, medical appointments and transportation.

Attended and participated in treatment & diagnostic staff meetings.

Assisted with writing program implementation plans and recommended changes.

Documented daily in State approved and reviewed charts for each individual served.

References available upon request:

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