Customer Service Medical
Resume:
Julie Getzkin
Northridge, CA 91325
Home 818-***-**** Cell 818-***-****
********@*****.***
A skilled and dedicated professional with an expertise in Teaching, Medical Front Office, and Customer Service. Skilled in building and developing solid business relationships with parents, patients and all levels of professionals resulting in outstanding customer service. Accomplished in medical terminology, billing, coding and all HIPAA rules and regulations as well as achieving a Medical Front Office Certificate from Mayfield College, Cathedral City, CA. In addition possesses the ability to quickly learn and adapt to any situation.
Professional Competencies
Medical Front Office
Documented and updated medical records and reviewed for accuracy.
Performed billing and invoicing with Medisoft Computer Program.
Greeted patients ensured their information was accurate and verified insurance or financial responsibility.
Answered phones, set-up appointments and recorded messages for the physicians.
Accomplished in all aspects of HIPAA rules and regulations.
Performed ICD-9, CPT, and HCPCS methods of coding for medical charts.
Administrative Management
Managed calendars and arranged appointments.
Operated office machinery such as copier and fax machine.
Conducted claim and file preparation.
Typed and proofread outgoing correspondence.
Performed additional general office duties such as assisting staff with their specific work when needed.
Provided customer service by answering general information questions and concerns.
Teaching Competencies
Developed and implemented daily and lesson plans for Pre-Algebra, Reading and Language Arts
(grades 4 – 7), administered tests and evaluations, and analyzed student performance.
Created a syllabus outlining a course of study in addition to a Reading Program.
Maintained an environment that fosters growth and learning in the primary teacher’s absence.
Established norms of class behavior through example and maintain order at all times.
Encouraged skills such as independence, problem solving, and goal setting.
Communicated and interacted with parents concerning their child’s development and behavior.
Professional Experience
Hands On! Organizing Service, Toluca Lake, CA, Organizing Assistant, 2009 – Present
Palm Springs Women’s Healthcare, Palm Springs, CA, Internship, 2011
Private Home, Indio, CA, Personal Caregiver, 2009 – 2012
St. Theresa School, Teacher, Palm Springs, CA, 2007 -2009
Stephen S. Wise School, Los Angeles, CA, Teaching Assistant, 2006 – 2007
Sierra Canyon School, Chatsworth, CA, 2002 – 2006
Education
Mayfield College, Cathedral City, CA, Medical Front Office, Certificate, 2011
Honor Roll, Perfect Attendance
California State University, Northridge, CA, Preliminary Credential, Multiple Subject, 2007
California State University, Northridge, CA, Bachelor of Arts, Psychology, 1994
Professional Skills
Customer Service, Medical Front Office, Medical Terminology, SuperBills, Pharmacology Terminology, ICD-9 & CPT, Scheduling, Data Entry, Claims Adjustor, File Management, Referrals, Insurance Verification
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