Administrative Assistant Microsoft Office

D’WANA O. FLANAGAN

**** ****** ****** ***** ****, TX. 77449 832-***-**** *************@*****.***

OBJECTIVE Administrative Assistant position requiring demonstrated organization, client services, calendaring, problem resolution abilities and general office skills in support of staff. PROFILE

Motivated, personable and detail-oriented administrative professional with experience in providing administrative support for various departments such as answering telephones, assisting clients and resolving a wide range of administrative as well as client problems and inquiries.

Maintains excellent communication skills, problem resolution abilities, and a high-level of confidentiality.

Composed and edited spreadsheets and memoranda from verbal direction and from knowledge of policies and rules surrounding a wide variety of legal and medical documents.

Heavy experience in scheduling and coordinating meetings, interviews auditing, internal and external record retrieval as well as appointments, events and other similar activities for administrative executives, supervisors, and clientele; which also includes travel and lodging arrangements.

Flexible and versatile while able to maintain a sense of professionalism under pressure.

Thrives in deadline-driven environments.

Excellent team-building skills.

SKILLS SUMMARY

Written

Correspondence

Office Organization

and Administration

Scheduling

Filing and data entry

Microsoft Office

HPF/META 8

Records and

Database

Management

Client Service

Front-Office

Operations

Professional

Presentations

EMPLOYMENT HISTORY Sr. Record Retrieval Officer

Stratos Legal Expediting Firm (Houston, TX)

Duties included an array of administrative, secretarial, as well as basic data entry.

Answered legal record request, compiled basic legal records for attorney review, document image, and performed all photocopying, facsimile and certification verification.

Maintain reports, including active/non active cases.

Performed extensive record research including seeking depositions, supporting documents, and notary verification.

Data Entry processing, Meta 8 software, coordinated policy updates on firms. Administrative Assistant,

HCA Houston Shared Service (Houston, TX.)

Assistant to three RHIA supervisors while serving as point person for managers, team leads, and staff to ensure proper lines of communication.

Rapidly learned and mastered several computer programs including Microsoft Office as well as HPF, META8 an electronic record imaging software.

Scheduled a large volume of record retrievals.

Ensured all records received from facilities were imaged and process electronically.

Tracked, organized and maintained a large database of daily client records in order for Management executives to review and outline patterns, firm totals, as well as areas of weakness in order to then intensify their focus on certain hospitals. .

Dealt with a variety of client issues and requests as well as acting as a liaison between team leads and department staff.

Dealt with a variety of administrative duties including answering telephones, shipping and expediting, ordering of office supplies and new promotional materials, included copying, facsimile, scanning and binding completed transcripts and exhibits for presentation to clients.

Planned and coordinated staff cocktail parties. I prearranged every element of the event from the compilation of an international menu to grocery shopping, cooking, presentation as well as clean-up. I also created, designed and held events for the mixer such as raffles, Karaoke, and fun day in the park.

Sr. Human Resource Technician

MD Anderson Cancer Center (Houston, TX.)

Worked in call center department as Customer Service Representative.

Heat log/responding to internal customer care emails and request.

Duties included an array of administrative tasks such as answering phones, as well as working with record retrival.

Dealt with irate customers in a professional manner while always making sure their needs and concerns were addressed and they left a satisfied customer.

Verified Benefits, Credentialing, New Hire and Termination process.

Kronos Time& Attendance/ web stamp/security clearance access.

Evaluation (Semi/Annual), Disciplinary actions and job data update Processing. Administrative Assistant / Bureau of STD/ HIV Prevention Houston Department of Health Human Services (Houston, TX)

Duties included an array of administrative, secretarial, as well as basic paralegal tasks.

Answered phones, compiled basic legal forms for client review, approval, and signatures and performed all photocopying, facsimile and mail room tasks.

Filed, organized and maintained client records, internal and external.

Performed extensive audits research including seeking statistics and policies, as well as codes and rules of procedure and all other basic legal research that was required.

Coordinated meetings by arranging locations, distributing meeting notices, and agendas.

Maintained, files and process travel expenditures, time & attendance, payroll.

Scheduled hearing and conference dates with vendors, staff & management in accordance with Bureau Chief and parties availability. Sr. Medical Record Clerk

Houston Department of Health Human Services (Houston, TX)

Duties included an array of administrative, secretarial, as well as basic patient registration.

Answered record request, compiled basic legal/medical records for physician review, annual audits, and performed all photocopying, facsimile and record retrieval.

Maintain abnormal labs reports, including active/non active cases.

Performed extensive audits research including seeking statistics and policies, as well as codes and rules of procedure and all other basic record research that was required.

Coordinated relationships with other health department which help standardize procedures across all operating groups.

EDUCATION Forest Brook Sr. High School – Houston, TX.

High School Diploma, 1991 (G.P.A. 3.5)

Texas School of Business – Houston, TX.

Certification, 2000 (G.P.A. 3.8)

University of Phoenix- Houston, TX.

Bachelor Science Degree ( Business Administration) (G.P.A. 3.4)- Current REFERENCES

*References available upon request.

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