Customer Service Medical

Wynette Montgomery

*** *. **** *****

Chicago, IL 60615

Cell# 773-***-****

Home# 773-***-****

*********@*****.***

Experience

Alpha-numeric data-entry for computerized filling, medical billing/coding, IDX, Medisoft, MediPac, use of medical terminology, ICD-9 and CPT code books, general office duties including inventory, customer service and collectors, and Microsoft Office

Education & Training

Divine Providence Healthcare Service, Inc October- December 2005

Became Certified Nursing Assistant (CNA) in May 2006, Chicago

Basic Nursing Aide – has completed 80 hours of study and 40 hours of clinical.

Took and record patient’s vital signs, measures and record patient’s fluid intake and output, bathes, dresses, feeds and assist patients in active and passive range of motion, transferring walking and turning, and made unoccupied and occupied beds

Daley College, Chicago

Took general college courses 2006-2009

Certificate, Medical billing/coding March-May 1999

Basic claims processing for medical insurance and third party reimbursement, ICD-9 code books, completion of common insurance forms, insurance claims, and managed care books. Processing of Medicare and Medicaid form(paper and electronic filing)

Robert Morris College, Chicago February-September 2002

Medical courses-medical terminology, medical office, laboratory, anatomy and physiology also general courses math and composition

Southern Technology College, Jackson, Ms

Diploma, Computerized Office completed May 1991

Experience

Demars & Associates, Ltd/ Morley, March 2013-

Transfer Agent ( corrosion recall and buyback for automobile) part time

Oversee the completion and signature transfer paperwork, visually inspect vehicles, photographically document mileage/vehicles condition and upload photos.

Keais Record Service August 2013- May 2014

Records Retrieval Specialist (work from home part time)

Manage a book of records consisting of 200 client accounts pertaining to civil lawsuits. Call insurance companies, hospitals, clinics and businesses to verify receipt of subpoenas and requests for documents. Fax and email all relevant documents. Assertively request timely delivery.

Randstad, December 2012 – June 2013 (Temporary Contract)

Eligibility Specialist (Illinois Medicaid Redetermination Project contract with MAXIMUS)

Review Illinois Medicaid cases for redetermination, document the cases to determine what type of recommendation is to be forward to the State Case Worker, indentify and report possibilities of fraud to the supervisor, make outbound calls to the clients regarding information if needed, and keep timely and accurate logs of incoming and complete research requested

Elite Care Management Inc, Homecare September 2011- October - 2012 (part time basis off and on)

Certified Nursing Assistants- Taking and record patient’s vital signs, measures and record patient’s fluid intake and output, meal preparation, medication reminders, transfer’s, incontinence care, bathing assistance, dressing and grooming assistance, Alzheimer’s/dementia and respite care.

Teletech Work at Home,(various project with different company), March 2007- April 2011

Customer Service Representative – Taking inbound calls from customer: sales, billing, monitoring calls, trainer assistants, and answers and replying back to email regarding questions or concerns.

Private Duty, Dec 2005- March 2007

Certified Nursing Assistant/Caregiver – Took and records patient’s vital sign, gives or assists with oral and personal hygiene(bathes), dresses, assists patient in active and passive range of motion, prepare light meal and assist with feeding

Advanced Personal, (work on temporary basis) July 2000 - 2005

Fulfilled various temporary assignment under this agency

Billing/Collection Representative- Took inbound calls and made outbound calls to patients regarding billing, payments, and reviewed current and past due accounts.

Reference

Available on Request

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