Customer Service Representative

ROSALEE WILLIAMS

*** ****** *****, *****, ** ****5

718-***-**** • *****************@*****.***

WORK EXPERIENCE

Brooklyn Community Services Brooklyn, NY 2013-Present

Administrative Coordinator

Provide support to the office manager in charge of responding to the community residents’ needs

Knowledge of Foothold

Review and maintain filing system and compile records as needed

Check, update and maintain database utilizing Microsoft Access

Photocopy, scan, and fax documents

Citigroup Research and Investigations Englewood, NJ 2001-2010

Operation Support Representative

Assisted junior investigators with complex cases by distributing directions, documents and data via email, phone, or mail

Communicated with internal departments and bank branches to resolve conflicts and errors

Researched customer files and provided procedures to resolve cases in a timely manner

Researched receivables and payable cases resulting from check processing and customer errors; interacted with customers to resolve issues

Performed financial adjustments to customer accounts utilizing all systems according to banking requirements

NYC Department of Education Brooklyn, NY 1999-2001

Research Analyst/Auditor

Visited schools to investigate student attendance records in the tristate area, covering over 20 high schools and middle schools

Researched school records at the Department’s headquarters, utilizing computerized data entry

Handled confidential student records and met with parents to confirm student information

Monarch Luggage Company Brooklyn, NY 1997-1999

Customer Service Representative

Entered invoice and billing information into company database

Answered phones, filed documents, and performed inventory control and orders

EDUCATION

The HOPE Program Brooklyn, NY 2012

Computer Literacy: Word, Excel, PowerPoint, Access

OSHA Safety Certificate (200 hours on-the-job training)

Sumter Technical College Sumter, SC 1978

Administrative Assistant Major

Hillcrest High School Sumter, SC 1973-1977

Received High School Diploma

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