Michael J Koretzka

*** ******* ****

Oviedo, FL. 32765

407-***-****

acrnbb@r.postjobfree.com

Technical Skills

Skilled in creating a team support system, Training, Hospitality Service, Underwriting, Windows OS, all MSOffice applications and research. Created Direct Mail Marketing, A Chamber Member, Artist, graphics, Social Media.

Technology Profile

Microsoft office suite, email programs and webmail, Adobe Photoshop, Camera Raw, Video, Visio, Adobe bridge, Windows 2000 - windows 8, Troubleshooting

Customer Service Skills

20+ Years of Customer Service/Sales experience working on phone or in person

Skilled in catering to the special needs of clients and making their request unique

Ability to build loyalty for return customers giving personal assistance

Work Experience

January 2014 - July 2015

Insurance Representative

Brightway Insurance Winter Park, FL.

Outbound calls, Time management, Underwriting, Policies, Documentation, Print Advertisements

October 2010 – Present

Graphic Designer

IOS Graphics Design

Owner, Designer, Marketing, Sales

Worked performed

Banners Ads/Web banners, Email Campaigns, Direct Mail, Print, Brochures, Musicians / Press Kits, Comp Cards, Photo Retouching, Record Covers/Inserts

2006-2012

Technical Support Analyst

Century Link, Altamonte Springs, FL.

Taking inbound calls from Small Businesses, Residential and fields service technicians.

Provided high level of support for High Speed Internet Services

Troubleshooting and resolving problems

1993-2004

W.D.W Dolphin and Swan Hotel

Convention Supervisor, Banquette server and bartender, Restaurant manager and trainer at 3 outlets, Restaurant server and bartender, Performed scotch and port tastings, Inventory, Ordering of bar products, $1500.0 bank, Trainer in bar for new employees

Education

2003-2006, Florida Metropolitan University - Orlando, FL.

Associate Degree Computer Information Science - Programming

Associate Degree Computer Information Science - Networking

1988-1990, Triangle Tech - Pittsburgh, PA.

Associates Degree Architectural Computer Aided Drafting and Design

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