Customer Service Sales Representative

TRACEY BAYLIS

**** *. **** *** *. South Chicago, IL 60652

(c) 773-***-**** email: ************.****@*****.***

SUMMARY OF QUALIFICATIONS

Creative business professional with strong IT problem-solving skills

Inbound and Outbound Call Center Experience

Knowledgeable in the use of MS Word, Excel

EDUCATION

Loyola University Chicago

BA in Business Management, Minor in Business Communication Expected May 2015

EXPERIENCE

SDI Marketing/Chase Bank/Midway Airport March 2015-August 2015

Sales Representative

The promotion and sales of rapid reward credit cards

Customer service related duties pertaining to information with the airport

Nuance/Kelly Services, Chicago April 2014 – Present

Technician

Install terminals for copiers, fax machines and applying

The programming of IP addresses to retrieve data and documents

Videography Consultant, Chicago January 2004 – Present Self Employed

Videotape weddings, trade show events, music videos and industrial films

Negotiate rates, set budgets and work efficiently for production assignments

Final Cut Pro video editing software for video production assignments and software installation: Adobe, Windows, Power Point and Project Management

Loyola University Chicago April 2010 – May 2014

Information Technology Services

Assisted college instructors and faculty with problem-solving and trouble-shooting for web conferences and presentations on two campuses

Provided customer service information and technical support

Western Illinois Tourism Development, Chicago June 2000 – June 2004

Tourism Specialist

Assisted visitors with general travel information in the Illinois area at the Chicago Culture Center and James R. Thompson Center Provided hotel, restaurant, shopping and entertainment referrals to customers

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