Technical Writer Training
Resume:
Lorre Weidlich
Austin, TX *****
www.linkedin.com/in/lorreweidlich
512-***-**** *********@**************.*** *********@*********.***
SUMMARY OF SKILLS AND EXPERIENCE
Accomplished multi-genre senior writer and team leader. In-depth experience documenting software and hardware at all levels (end users, installers, developers, system administrators, implementers, field service engineers) and in multiple contexts (technical and end user needs, standard operating procedures, white papers, training materials). Darwin Information Typing Architecture (DITA) expert: administered a DITA-compliant content management system (CMS), created DITA proofs of concept, and consulted for DITA implementation. Detail-oriented and knowledgeable about grammar, punctuation, and word usage, thereby ensuring quality results with minimal supervision or review. Solid organizational and project management skills.
PROFESSIONAL EXPERIENCE
NEOS, Austin, TX 2015
Contract Technical Writer, Department of Public Safety
Provided documentation expertise to implement transition to new DPS reporting systems, DPS SPURS.
Facilitated use of the system by DPS employees by creating a series of standard operating procedures.
Established template and writing standards for SOPs
Facilitated system training by creating instructional materials for use by DPS trainers.
ORACLE, Bozeman, MT 2014
DITA Implementation Consultant
Provided DITA expertise to assist with transition to DITA authoring.
Facilitated training of team members by creating training units for DITA and use of FrameMaker to author DITA.
Facilitated creation of style processor by examining existing documentation and producing inventory of use and formatting of DITA elements.
Evaluated use of FrameMaker as a DITA editor.
Converted FrameMaker documentation to DITA to illustrate necessary restructuring required by DITA migration.
INFOTRUST GROUP / FLATIRONS SOLUTIONS, Austin, TX 2013 – 2014
DITA Specialist
Provided DITA expertise, documented aviation software, and converted procedures provided by Subject Matter Experts (SME) into Simplified Technical English (STE).
Implemented company initiative to move clients to DITA by converting bodies of documentation to DITA and providing reuse calculations for DITA proofs of concept.
Facilitated training of admissions personnel at Education Futures Group by writing admissions manual.
PERVASIVE SOFTWARE, Austin, TX 2012 – 2013
Senior Technical Writer
Wrote and maintained documentation for database technology.
Facilitated product marketing by creation of white papers.
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LUMINEX CORPORATION, Austin, TX (Biotechnology) 2008 – 2012
Senior Technical Writer / DITA Administrator
Documented biotechnology, medical devices, and medical assays and managed XML-based, DITA-compliant CMS (SDL Trisoft), including performing training and establishing use policies.
Maximized reuse and facilitated localization by establishing and documenting policies and procedures, including standard operating procedure (SOP), for use of CMS.
Ensured usability of CMS by troubleshooting problems outside of expertise of IT department
Enabled uploading of documentation from 1 CMS to another by mapping metadata between the 2 systems.
Facilitated flexibility of formatting by routinely deploying and modifying XSL-FO transforms.
Ensured regulatory compliance by fulfilling FDA, ISO, and other regulatory standards.
Facilitated translation process by writing in a style appropriate for localization.
Ensured consistency of style by developing style guide in collaboration with teammates.
Lowered translation costs by compiling list of reusable content.
WINCOR NIXDORF, Austin, TX (Retail) 2006 – 2007
Manager, Training and Quality
Managed training, documentation, and quality assurance (QA) activities.
Advanced development of company division devoted to retail software by writing documentation for retail applications and managing QA (developing QA tests, designing lab configuration for tests, and performing QA testing).
ORACLE CORPORATION/360COMMERCE, Austin, TX (Retail) 2005 – 2006
Senior Technical Writer/Team Lead
Documented retail software and supervised one writer.
Facilitated documentation efforts by creating documentation plans and schedules.
I2 TECHNOLOGIES, INC., Austin, TX; Bangalore, India; Dallas, TX 2000 – 2004
Documentation Senior Lead
Documented Supply Chain Optimization (SCO), Revenue and Pricing Optimization (RPO), Customer and Supplier Relations Management (CRO and SRO), and eCommerce, including multiple multimillion-dollar projects. Supervised one writer.
Documented tender-management application for Nokia, described by Nokia as “among the best documentation they had ever seen.”
Elected Advanced Member of Technical Staff (i2 honor society for technical employees), one of approximately 40 members out of several thousand employees.
Advanced Downstream Oil, a $65M customer development project for Shell Oil Company, by developing an integrated, comprehensive documentation solution.
Facilitated documentation process by working collaboratively with geographically dispersed teams and colleagues.
INDEPENDENT CONTRACTOR, Austin, TX 1998 – 2008
Technical Writer, Developer of Training Materials, Editor, Web Developer
Documented software and hardware, performed copy editing, and created websites for the following clients: DSI, Inc., Dell, RDF, TrueDemand, 4RemarkableService, Wayport, Frito-Lay, GTECH, HotData, and RealVue Simulation Technologies.
Advanced outsourcing and training activities at RealVue Simulation Technologies by creating body of TechNotes describing development of computer simulations using Java Beans technology, XML, and Python scripting.
Facilitated training efforts at Frito-Lay by developing training materials, including shipping department job-description website.
Enabled training of restaurant personnel by developing training materials for 4RemarkableService.
Created website for Kerbey Lane Dollhouses and Miniatures, expanding their online business presence.
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ADDITIONAL PROFESSIONAL EXPERIENCE
Co-owner and Treasurer, EARL R. HUNT AND ASSOC., INC. (Local government software), Austin, TX
Owner, HANDWORKS (Teaching, judging, and writing about quilting, stitchery, and miniatures), Austin, TX
Freelance Writer and Editor, Austin, TX
Published in multiple forums, including scholarly journals, magazines, newspapers, and newsletters.
Editor of newsletters for several non-profit organizations, including design and layout, working with writers to develop content, and performing copy editing or rewriting as necessary.
Editor of several Hyde Park Homes Tour booklets, including shaping the appearance and content with extensive editing, developing content, and creating original templates.
VOLUNTEER WORK
PROJECT MANAGEMENT FOR HYDE PARK NEIGHBORHOOD, Austin, TX, 2005 – 2012
Successful organization of multiple Historic Homes Tours.
Acquisition of Local Historic District Zoning, including organization of volunteers, creation of database of historic information, negotiation with opposition, and interface with City of Austin.
EDUCATION / PROFESSIONAL DEVELOPMENT
PhD and MA, Anthropology (Folklore), minor in English, University of Texas at Austin, Austin, TX
BA, Folklore, minors in English, Psychology, Asian Studies, University of Michigan, Ann Arbor, MI
Computer Science Coursework (Basic, Java, Systems Analysis and Design), Austin Community College, Austin, TX
Skills training: Project Management, Leadership Skills, Web Development
TECHNICAL SKILLS
Documentation Tools: FrameMaker and RoboHelp
Graphics Tools: Photoshop, Paint, Snagit, Visio
DITA/XML Editors: XMetaL, Serna, Oxygen, FrameMaker
Layout Tools: PageMaker and InDesign
CMS: SDL Trisoft
Additional Tools: WebWorks, Outlook, Acrobat Pro, PowerPoint, Excel, numerous bug-tracking and software repository systems
Requirements collection and interfacing between end users and developers
Training, individually and in classroom settings
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