Customer Service Manager

Ian Knight

***-** ****** *** ***** Ozone Park NY 11420 **********@*****.*** 347-***-****

Skills

Java SE 1.7, Eclipse, JUnit, Maven

Java EE Servlets, JSP, Tomcat, JPA, Spring

JavaScript, HTML, XML, Sax, DOM

SQL, Oracle 11g

UML VC Tools SVN

Database Management

Experience

FDMGroup Manhattan, NY Jan 2014 – Jan 2015

Java Developer

CCT Solutions Manhattan, NY May2005 – Nov 2008

Software Trainer

Trained Doctors and nurses in the use of patient record information software program

Assisted Doctors and Nurses in navigating patient record management system

JCPenney Bronx, NY Jun 2005 – Jan 2014

Sales Associate

Attained company’s sales goal

Became All-Star associate three years in a row

In addition to sales assisted in floor sets

I.S. 216 Bronx, NY Sep 2007 – Aug 2008

Math and Science Teacher

Taught 6th Grade Math

Taught 6th Grade Science

Taught 7th Grade Math

Race Trac Petroleum Atlanta, GA Feb 2002 – Apr 2005

Night Manager

Organized and delegated duties for night staff

Prepared daily documentation

Performed daily inventories

Performed customer service

Wachovia Bank Card Services Atlanta, GA Jan 2000 – Nov 2001

Account Manager

Assisted customers in maintenance of accounts

Collected on delinquent accounts

Education

Touro College Manhattan, NY Oct 2009 – Jun 2013

Masters of Science in Information Systems, GPA 3.816

Devry University Atlanta, GA Oct 2002 – Feb 2005

Bachelor of Science in Computer Engineering Technology, GPA 3.86, Magna Cum Laude

City College of New York Manhattan, NY Jan 1983 – Feb 1987

Bachelor of Electrical Engineering

Certifications

ISTQB-ISEB Certified Tester Foundation level

Certified Electrician

IAAF Certified Track and Field coach

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