Management Manager

Jimmy Lee

Customer Program Manager - Telecom Technology - SYNCREON, INC

*******@****.*** - 682-***-****

Results oriented program / project management professional with extensive experience delivering P&L objectives. Extremely effective at increasing/protecting revenue streams, reducing operating expenses, and leading multi-faceted teams to achieve business goals. Global project management experience spanning 4 countries and 2 continents. Particularly talented at leveraging industry best practices, analytical skills, critical thinking skills, and interpersonal skills to meet customer expectations. Proficient Agile project management concepts, hourly through C-Suite level communications, and continuous improvement methodologies to establish and maintain corporate infrastructures. Recognized SME in operating controls and KPI performance to drive efficiencies leading to service experiences consistent with service level agreements (SLAs). Mentors organization with "teaching moments", experiential learning, and one-on-one succession planning. WORK EXPERIENCE

Customer Program Manager - Telecom Technology

SYNCREON, INC - Dallas, TX - 2012 to Present

Program Manager Wireless Technology

GENCO, INC - Fort Worth, TX - 2006 to 2012

Responsible for top line revenue and bottom-line profitability for several accounts including AT&T, TOMTOM, Comcast, Insignia & Magellan by leading the leadership team beyond start-up and establishing/controlling day to day operations in two facilities totaling over 1.3M sq. ft.. Lead and sustained wireless NPI, RF Scanning, Flash, and component level repair operations. Identify, propose, & implement strategic plans, budget development collaboration, validation, and compliance, and volume, revenue, & DGM forecasting for department operations.

Business Financial Analyst II

KCI - Grand Prairie, TX - 2005 to 2006

Detailed business/financial analysis and budget performance, asset management, and software training.

• Systems training and development for facility management

• Asset Management at national level

• Conduct data analysis, access and manipulate data from multiple business computer applications to provide reports for management as well as conduct business process analyses, needs assessments, and preliminary cost/benefits analysis in an effort to align information technology solutions with business initiatives.

• Analyze data, identify trends, and provide recommendations to service management.

• Serve as training resource for ongoing education in effective and efficient use of data available within business systems. Business Objects Reporting

• Business systems & process evaluation and improvement recommendations EDUCATION

B.S.B.A in Business Management

Dallas Baptist University

LINKS

http://www.linkedin.com/pub/jimmy-lee/16/84/331/en ADDITIONAL INFORMATION

KEY PROFICIENCIES

• Agile Project Portfolio Management

• SOW Negotiations/Customer Facing Initiatives

• Master Data Management

• Continuous Improvement (Lean/Kaizen)

• Security and Loss Prevention

• Process Development/Implementation/Analysis

• Supply Chain / Logistics

• User Acceptance Testing

• Cross Functional Team Leadership

• Global Relations

• Microsoft Office Suite

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