Sagine Jeanbaptiste

**** ******** **

West Palm Beach Fl, 33417

OBJECTIVE

Customer Service

HIGHLIGHTS

Extensive customer service experience

Excellent interpersonal communication skills

Ability to remain calm in crisis situation

Flexible schedule

EXPERIENCE

Paradise Shop PBIA FL

Customer service, 2007 2014

Responsible for overseeing all the aspects of customers Duties included opening and closing the store, hiring and training new recruit and handling managerial function if needed.

Responsibilities included assisting and helping the customers when they're having any trouble to look for what they're want to buy.

Job Responsibilities

As a Customer Service i will handle a variety of customer inquiries ranging from simple to complex. I can also provide analysis of data, quality improvement activities, oversight of Frequently Asked Questions, and procedural documents. Specific Customer Service duties:

Providing direct customer support, through phone and email inquiries Providing reports regarding customer inquiries

Responding to all Customer Inquiries

Submitting all requests for website updates

Resolving product and service problems by clarifying the customer's complaint determining the cause of the problem selecting and explaining the best solution expediting correction and adjustment following up to ensure resolution

Preparing product or service reports by collecting and analyzing customer information I am able to work nights weekends and holidays

I am self motivated and polished individuals who are comfortable and poised in a variety of business settings.

Specific Customer requirements:

Excellent oral and written communication skills

Customer service experience

Good interpersonal skills

Analytical / critical thinking skills

Flexibility and adaptability

Ability to resolve conflict

Able to work nights weekends and holidays

EDUCATION

High School Diploma, 2011

PALM BEACH LAKES COMMUNITY HS

Master In Early Childhood Education, 2014

PALM BEACH STATE COLLEGE

PERSONAL

Excellent health, flexible, kind and nice to everyone Non smoker and respectful work timing

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