Help Desk

Skills

Management of projects

Hardware and operation systems and Software Implementations

Team Building & Leadership

Project Budgeting & Cost Controls

Quality Assurance

Technology Summary

Software & RDBMS:

MS Project, Word, Excel, PowerPoint,Publisher

Systems:

Windows,

WALDON BROWN

8943 Burke Lake road ( Springfield, VA 22151 ( Email: ****************@*****.***

Phone: 703-***-****.

Specializes: Help Desk, Computer repairs Analysis and Implementations of hardware and software Customer Services

Excel in liaising in the technical areas to achieve on-time,

on-budget and on-spec project completions. Able to merge customer and

user needs with business requirements, budgetary restrictions and logistical considerations to meet project deliverables.

Education & Credentials

Comtac Computer studies(Computer Repairs Computer System and

Computer networking

● PC Repairs and Networking Certificate distinction

Microcon System school of IT studies (Microsoft offices and OS)

● Microsoft Offices Certificate of merit

Jamaica tourist board(Team Jamaica Programme)

● Jamaica Course study in the team Jamaica N.C.T.V.E.T. Certificate (Team Building)

Caribbean Examination Council:

● English A

● Mathematics

● Principle of Accounts

● Social Studies

Marcus Garvey Technical High School - High School diploma 1992-1995

Internship:

Help desk upgrading systems and custom building of system and reprogramming system (2002 to 2003

Professional Experience

St. Ann, Jamaica, W.I. Contracted computer repairs upgrade reprogramming and help desk 2002- 2015

● Provide professional management leadership over a wide areas doing IT implementations within a Parishes and towns, 200-user organization.

Project Manager, Technology Implementation with in Hardware, Schools and Churches, 2010- 2014 to Present- 40 hrs per week

Promoted to project manager role to plan, schedule and execute all stages of enterprise software, hardware and system implementations and monitored progress to meet deadlines, standards and cost targets.

Excelled in guiding the work of technical teams. Articulated goals and scope, Resolved numerous project issues, prepared created cost-benefit analyses.

Poll Clerk

● Poll clerk and presiding officer general elections northeast region General election, 2002- 2011, responsible for data collection and resignation.

Optical Engineer

● Eye &I Optical, Main Street, St. Ann’s bay, Optical Engineer duties are eye wear repairs service and management of repair shop and customer services.

references up on request.

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